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Serra Volkswagen

Birmingham, AL

4.4
1,472 Reviews

1490 Center Point Pkwy

Birmingham, AL

35215

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1,472 Reviews of Serra Volkswagen

October 10, 2018

Inconsiderate, Poor customer service I wanted the back window serviced because it was stuck. I was satisfied with the job done to my window. I was disappointed with the customer service. More

by gritsewr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the names of any employees.
Oct 10, 2018 -

Serra Volkswagen responded

Ms Reed, I'm Scott Fuller, the Service Manager at Serra Nissan and Volkswagen. First I would like to apologize for the poor customer service you received on your last visit. Let me also assure you this is not the customer experience we accept and I will personally address your poor service experience with all appropriate personnel. Please accept my sincere apology and let me know if I can be of any further assistance in addressing you experience. Sincerely, Scott Fuller Service Manager 205-856-2544

August 02, 2015

Highly recommend Gerry Devaney (Sales) & Don Scott (Finance) did a great job getting me exactly what I wanted. I'm a very pleased VW owner and will definitely recommen More

by Jarrod
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gerry Devaney, Don Scott
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