Sewell Cadillac of Houston

Thieves! I beg you to seriously, seriously consider NOT doing business with Sewell Cadillac of Houston. If you do not heed this warning, you may end up with a I beg you to seriously, seriously consider NOT doing business with Sewell Cadillac of Houston. If you do not heed this warning, you may end up with a horror story like mine. I have an older model xxx Cadillac; 130,000 miles. It has served me well…still has a strong engine and a very well kept, attractive body. Lately, it was intermittently over-cranking when I started the engine. To ensure that the problem would be identified properly, I took it to Sewell Cadillac of Houston for a major diagnosis. Considering the age of my car, I learned that there were several problems. I was told that correcting these issues would cost me $15,000. The service tech advised me to “buy another car” and asked to connect me with a sales associate. Most of the repairs were minor…nothing that would prohibit the car from functioning. I chose to address a power steering fluid leak by replacing the power steering hose. I also chose to correct the over-cranking for which Sewell replaced several sensors, a seal, a plenum boot, a harness and another hose. My car was in Sewell’s service department from August 17 – September 5, 2017. Three weeks later, I was told that the repairs were done and my car was “fixed.” I paid a repair invoice of $1500.85. The sun was shining, the birds were singing and all was right with the world...until it wasn’t. After driving the car for several days, I realized that my car was still over-cranking. I returned my car to Sewell’s service department on September 30. Four days later, I was told (via phone) that my car needed an additional $4200 repair to correct the over-cranking problem. Now, I was being told that the over-cranking issue would be corrected if I replaced the right and left catalytic converters. Imagine my surprise! Hadn’t I already paid to correct the over-cranking problem? Once again, I was given the option of buying another car…hmmm. I feel violated, used, abused and bamboozled. Given the millions that Sewell reaps monthly, I’m certain that my $1500 was considered a drop in the bucket. However, its hard earned money that my husband and I paid (to no avail) to correct a problem that was not corrected. All we got out of the deal was a very expensive hose replacement. Here’s the good news… I did not purchase another car. I did secure an EXCELLENT mechanic shop that repaired my over-cranking issue, costing $501. To the three associates that I spoke with…General Manager Dennis Noble, Service Director Ryan Nemic and Assistant Service Manager Mike Gust, I would like to say… Customer service is NOT taking someone’s money and artfully dismissing them with insincere politeness. Customer service is making sure that a customer leaves your place of business with an exceptional, quality sales/service experience. Earn you money, don’t steal it! Needless to say, I WILL NEVER spend another nickel at Sewell Cadillac of Houston. Needless to say, I will warn family, friends, associates and even strangers against doing business with this company. They are unscrupulous thieves! More

Matt Mowry is a rock star Took my '05 xxx into Sewell Cadillac Houston for 60K and 70K service. Matt Mowry was my Service coordinator. He was accurate in his diagnosis of my ca Took my '05 xxx into Sewell Cadillac Houston for 60K and 70K service. Matt Mowry was my Service coordinator. He was accurate in his diagnosis of my car's problems, he accurately quoted prices for the repairs, and he kept me informed during the two days the service department had the car. The technicians did a great job on the repairs and my car purrs like a kitten. In my experience very few people have taken the time to fully explain and keep me up-to-date like Matt did. Matt, Kristen and the cashier were all upbeat and positive. Their positive attitudes were greatly appreciated and represented Sewell Cadillac Houston very well. Thank you for the excellent service More

Extremely poor service "STAY AWAY!!!" I moved to the Houston area from Detroit Michigan with my well maintained 2009 DTS with well documented maintenance records from lafantaine cadillac i I moved to the Houston area from Detroit Michigan with my well maintained 2009 DTS with well documented maintenance records from lafantaine cadillac in Brighton Michigan. Again I purchased this Cadillac brand new. While driving from Detroit to my new home in the Houston area a message appeared across the dashboard which read " SERVICE LANE DEPARTURE" so on May 3, 2014 while driving through Houston I noticed the Sewell Cadillac sign so I immediately exited the Katy freeway and pull into the service department. After having the issue of the lane departure diagnosed by the Sewell technicn I was told that the module went out and needed replacement the cost to me was $696.71 Even though that was steep but for a beautiful Cadillac that was "BABIED" since new well it was money well spent and I wouldn't have to worry about that for some time to come, but to my dismay almost 8 months later (January 2015) I experienced the same message telling me to service my lane departure system. Right then I called Sewell Cadillac where they fixed the problem on May 3, 2014 and explained that there's problem with lane departure system and that they serviced the 8 months earlier and could they repair or replace the module. Well later that day I brought the car in and explained the issue to the technicn and to my dismay told me that it would cost me another 696 or so dollars to fix the problem again. I advised him politely and he refused to replace the module even though the repair was still under warranty. That was the ABSOLUTE WORST EXPERIENCE EVER at a Cadillac dealership. With that I say to all STAY AWAY FROM SEWELL CADILLAC!! IF I COULD GIVE THEM ZERO STARS I WOULD! Ricardo Rudolph More