Sewell Cadillac of Houston

I found my XT5 on Cars. com and inquired about availability. Mackenzie responded in a timely manner and, even though I never met her, she went to great lengths to give us com com and inquired about availability. Mackenzie responded in a timely manner and, even though I never met her, she went to great lengths to give us complete information and answer every concern we had. She even arranged for us to complete the purchase through one of their dealerships near us relieving us of a 6 hour drive to get it. We’re VERY happy with our experience with Sewell, and are head over heels over our new (used) Cadillac. More

Overrated place. I was in the market for a vehicle and for a new workplace. No-one approached me when I came in to look at the cars, until I went and asked receptioni I was in the market for a vehicle and for a new workplace. No-one approached me when I came in to look at the cars, until I went and asked receptionist for help, sales people are too stuck up and full of themselves to do their job. Nice facility, but no good vibes from the employees, they can only talk about how great they are for hours. Separate occasion, but there was also no integrity from the HR department in hiring process. Definitely not the place I am going to take my business to or expertise. More

Aaron went above and beyond to ensure the greatest car buying experience I’ve ever had. buying experience I’ve ever had. More

Do not trust them. We agreed on the sale price. The manager did not want to sell us the car with the agreed price. I confirmed with them a few times before heading o We agreed on the sale price. The manager did not want to sell us the car with the agreed price. I confirmed with them a few times before heading over to sign the final paperwork but the manager refused. I would recommend another dealer. Bad management. More

Very punctual, very professional, enjoyed working with them, and I bought the car! Great salesperson in Hamza Taha…. them, and I bought the car! Great salesperson in Hamza Taha…. More

Immediately after receiving all clear from service department my brake module failed. No braking power! department my brake module failed. No braking power! More

Aaron was the most courteous and mild mannered sales person that I have ever dealt with. He is the ultimate professional💪🏾 person that I have ever dealt with. He is the ultimate professional💪🏾 More

I was very surprised (! ) to see some negative reviews here. I got my car in July 2022, after searching several other dealerships in Houston area (incl. Tom Peacock and oth ) to see some negative reviews here. I got my car in July 2022, after searching several other dealerships in Houston area (incl. Tom Peacock and others). I was extremely frustrated by that point, since all dealerships had extra mark ups, and tried to rip me off. In most of them, service was very clingy, in Toyota Don McGill dealership a guy literally did not allow me to exit unless his supervisors "approves" that I could leave their facilities. Then I found Sewell. Not only Sewell did not have any extra mark ups or fees, the whole service experience seemed extremely superior and comfortable, I felt like I was in a posh hotel or a Cadillac (pun intended). Now I'm looking for an upgrade to a bigger car, and looking only at Sewell dealerships (which kind of frustrating in a way, since they only deal with 3-4 brands in Houston, but I'd rather confine my selection criteria than deal with those other dealerships again :) More

I would give zero stars if I could. I paid them $12,000 for a used car and they lost my money. It's been 5 days and they still have no idea where it is and they really don't seem to ca I paid them $12,000 for a used car and they lost my money. It's been 5 days and they still have no idea where it is and they really don't seem to care. Now I have no money and no car! Completly incompetent! More

In my opinion there is no “Sewell Difference”. They’re just another car dealership cut from the same cloth as all the others. Which is extremely frustrating when we thought we had a deal on a pre- They’re just another car dealership cut from the same cloth as all the others. Which is extremely frustrating when we thought we had a deal on a pre-owned vehicle and the dealership sold a few hours before we could get there to purchase it. We had negotiated to the point the dealership had sent us the invoice for purchase. The dealership didn’t give us a courtesy phone call or text message until after the vehicle was already sold and it was too late. We thought the deal was done with a dealership that prides itself as being different and we were sadly mistaken. More