Sewell Cadillac of Houston

Matt Mowry is a rock star Took my '05 STS into Sewell Cadillac Houston for 60K and 70K service. Matt Mowry was my Service coordinator. He was accurate in his diagnosis of my ca Took my '05 STS into Sewell Cadillac Houston for 60K and 70K service. Matt Mowry was my Service coordinator. He was accurate in his diagnosis of my car's problems, he accurately quoted prices for the repairs, and he kept me informed during the two days the service department had the car. The technicians did a great job on the repairs and my car purrs like a kitten. In my experience very few people have taken the time to fully explain and keep me up-to-date like Matt did. Matt, Kristen and the cashier were all upbeat and positive. Their positive attitudes were greatly appreciated and represented Sewell Cadillac Houston very well. Thank you for the excellent service More

Extremely poor service "STAY AWAY!!!" I moved to the Houston area from Detroit Michigan with my well maintained 2009 DTS with well documented maintenance records from lafantaine cadillac i I moved to the Houston area from Detroit Michigan with my well maintained 2009 DTS with well documented maintenance records from lafantaine cadillac in Brighton Michigan. Again I purchased this Cadillac brand new. While driving from Detroit to my new home in the Houston area a message appeared across the dashboard which read " SERVICE LANE DEPARTURE" so on May 3, 2014 while driving through Houston I noticed the Sewell Cadillac sign so I immediately exited the Katy freeway and pull into the service department. After having the issue of the lane departure diagnosed by the Sewell technicn I was told that the module went out and needed replacement the cost to me was $696.71 Even though that was steep but for a beautiful Cadillac that was "BABIED" since new well it was money well spent and I wouldn't have to worry about that for some time to come, but to my dismay almost 8 months later (January 2015) I experienced the same message telling me to service my lane departure system. Right then I called Sewell Cadillac where they fixed the problem on May 3, 2014 and explained that there's problem with lane departure system and that they serviced the 8 months earlier and could they repair or replace the module. Well later that day I brought the car in and explained the issue to the technicn and to my dismay told me that it would cost me another 696 or so dollars to fix the problem again. I advised him politely and he refused to replace the module even though the repair was still under warranty. That was the ABSOLUTE WORST EXPERIENCE EVER at a Cadillac dealership. With that I say to all STAY AWAY FROM SEWELL CADILLAC!! IF I COULD GIVE THEM ZERO STARS I WOULD! Ricardo Rudolph More