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Sewell Lexus of Dallas

Dallas, TX

3.2
120 Reviews

6421 Lemmon Ave

Dallas, TX

75209

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Showing 120 reviews

April 24, 2024

I just bought a Lexus ES 350 Sedan from Eddie Chan, Sales Associate at Sewell Lexus of Dallas. I’m 65 Years old and i have bought 8 cars in my life time. I have never had the nicest and easiest experience as More

by Lili_dennett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr. Eddie Chan
Apr 25, 2024 -

Sewell Lexus of Dallas responded

Mrs. Dennett, thank you so much for sharing. We will make sure to pass the kudos along to Eddie Chan! Congratulations on your Lexus ES 350! We are thrilled you had a great first-time experience at Sewell. Welcome to the Sewell family. We look forward to serving you again.

April 14, 2024

Gave us a quote of $30,000 to fix our 2002 Lexus, which is worth about $6,000. Unacceptable. More

by Carlo Falco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not.
Apr 17, 2024 -

Sewell Lexus of Dallas responded

Mr. Falco, thank you for reaching out to us. I would appreciate the opportunity to speak with you about the estimate provided. I attempted to reach you, but I must have gotten you at a bad time and could not leave a voicemail. It is important that we can address your concerns at a time that is convenient for you. Please call me directly at 214-353-6782 or email me a bwalker@sewell.com. I look forward to your call. Sincerely, Bryan Walker Service Director Sewell Lexus of Dallas

February 23, 2024

Great customer service. They had what I wanted in a vehicle and warranty at a reasonable price. That’s why I am a repeat customer. More

by Byron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stanley Bullock
Feb 23, 2024 -

Sewell Lexus of Dallas responded

Byron, thank you for sharing your experience. We hope you enjoy your new vehicle! Thank you for being a loyal Sewell customer.

February 05, 2024

I had a great experience with they amazing team. They are so friendly, professional and honest. More

by Mehrdad Fanousi
Recommend Dealer
Yes
Employees Worked With
Sam Mcneese
Feb 05, 2024 -

Sewell Lexus of Dallas responded

We appreciate you taking the time to provide such great feedback, Mehrdad Fanousi. Thank you for being a Sewell customer.

December 29, 2023

i worked with shelby verdan it was not cumbersome or drawn out, i appreciate him and the process. i had an unexpected event with limited time available to complete everything. he is kind and very profes More

by chaun1104
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
shelby verdan
Dec 29, 2023 -

Sewell Lexus of Dallas responded

Thank you for sharing your experience, chaun1104. We are glad your visit with Shelby Verden met your expectations. We will share your positive feedback with Shelby and the team. Thank you for choosing Sewell, and we look forward to serving you again.

December 27, 2023

Craig Gunnis and the dealership were simply fantastic to work with. I found the car I wanted on line inquired about it and set a good expectation with what I wanted. Craig and Sewell Lexus of Dallas delive More

by Carla.gilland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Gunnis
Dec 28, 2023 -

Sewell Lexus of Dallas responded

Thank you for sharing your experience, Ms. Gilland. We will share your kind words with Craig Gunnis and the rest of the team at Sewell Lexus of Dallas. We hope you enjoy your new vehicle! Welcome to the Sewell family; we look forward to serving you again.

October 26, 2023

Sales lady very unprofessional, I felt being rushed, not helpful at all, in a hurry More

by arturoquintanilla36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bella Vinson
Oct 26, 2023 -

arturoquintanilla36 responded

Sales lady very unprofessional, I felt being rushed, she was not helpful, she was in a hurry, I felt I being rushed and not being attended, when I request to see another interior color on a different car, it bothered her

Oct 30, 2023 -

Sewell Lexus of Dallas responded

Thank you for sharing your frustrations with us, Mr. Quintanilla. I sincerely apologize for your experience and would welcome the opportunity to discuss this further with you. We value all feedback at Sewell, as your complete satisfaction is our highest priority. At your convenience, please call me at (214) 353-2847 or email me at rtaylor@sewell.com. Thank you for your time, and I look forward to hearing from you. Sincerely, Ross Taylor Assistant General Manager Sewell Lexus of Dallas

September 03, 2023

After reaching out to the dealership to see if the vehicle was still available, a sales associate replied within 15 minutes. More

by Jane
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Keilson
Sep 05, 2023 -

Sewell Lexus of Dallas responded

Thank you for sharing your experience, Jane. We thank you for choosing Sewell and look forward to serving you again.

July 18, 2023

We bought our Lexus in APRIL! ! After three months we still don’t have valid license plates as a result of the three ring circus at Sewell in Dallas. They are good on promises but More

by FPC
Purchase Time
Recommend Dealer
No
Employees Worked With
D. Keilson, B. Arnold
June 15, 2023

Nick Phillips made this the easiest buy I have ever made. He was excellent and Sewell’s ease of handling the paper work through the salesperson was great. More

by Mack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Phillips
Jun 19, 2023 -

Sewell Lexus of Dallas responded

Thank you, Mack. We are glad you had a great experience with Nick Phillips. We hope you enjoy your new Lincoln. Thank you for choosing Sewell; we look forward to serving you again.

Jun 19, 2023 -

Mack responded

I have mentioned Sewell to several people and Sewells reputation for customer service and product is excellent. I concur.

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