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Shaheen Chevrolet

Lansing, MI

4.7
248 Reviews
Family owned since 1970 Top 100 dealer in the country Excellent inventory options with all models Quick Lube & Tire Center Certified Service Collision Center
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632 American Rd

Lansing, MI

48911

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Showing 248 reviews

September 13, 2012

Service dept horrible service. Brought vehicle in for steering issue could not find problem, picked up vehicle and alignment all screwed up as well as noticing noise on breaks now 2 days after picking up More

by Bilt peter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale wagner
Nov 02, 2012 -

Shaheen Chevrolet responded

Dear Built Peter 1, Allow me to introduce myself my name is Jason Cords General Manager for Shaheen Chevrolet. My sincere apologies for the level of service you received from my staff regarding your visit to our service department. Thank you for providing us candid feedback. As this is one way we can improve as an organization by learning from our mistakes. It is my understanding that your vehicle was left here over night so we might find the problem first thing in the morning when the vehicle is first started. We had several techs test drive your vehicle. None of them could hear the steering problem you detailed. I would like to make every effort to rectify the situation. We have tried many time to reach you without any luck. Would you please contact me so we may discuss your concerns and at the very least learn from this so it does not happen again? Please contact me. Sincerely, Jason Cords General Manager Shaheen Chevrolet 517-272-6584

August 30, 2012

I purchased a 2012 Traverse earlier this week and could not be happier with my experience. The sale was fast, the paperwork was fast, I was in and out in a very short time. I was made a great offer on More

by eb1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lenny Ezzo, Elton Ables, Elton Ables
February 18, 2012

What was seen on the internet was NOT even close to reality. What a bunch of jokers. Don't waste your time. Wait time to test drive a vehicle was 45 minutes. Tank was empty when vehicle was pulled u More

by surfergirl792
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Ruebelman
August 05, 2011

Long story short. Before I brought in my car for repair, I checked online to see what types of reviews this dealership had from customers. Overall had very good feedback. July 5th brought my car in for bu More

by James888
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike (service advisor) Tom (service manager)
June 13, 2011

Tobbie is about as good as they come. No pressure, he understands that if the deal is not good for you, it wont be good for him. Tobbie is very responsive and pleasant to work with. Tobbie has been at More

by Swededad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tobbie Lansdell
July 23, 2007

Fantastic experience. Excellent system for delivering and reviewing operation of vehicle. More

by D Marshl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 22, 2004

Beware! They do not keep their word, even when it is in writing. More

by tomott
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Wood, Ralph Shaheen
December 27, 2003

The only thing good about this place is the service department. More

by twagon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Apr 15, 2014 -

Shaheen Chevrolet responded

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