Shaker's Family Ford

A great overall experience! World Class Customer Service! I started shopping around for a car early this summer and visited a lot of dealers; I was extremely impressed with the entire experience with Shakers I started shopping around for a car early this summer and visited a lot of dealers; I was extremely impressed with the entire experience with Shakers and highly recommend calling or visiting Cathy Reed. Cathy had a no pressure approach, knew multiple models inside and out and stayed with me throughout my first ever financing experience. I am know the proud owner (almost) of a certified pre-owned vehicle that I absolutely love! Thanks Shakers Family (and especially Cathy). -Dina Terrell More

Great Place!! I was referred by a family member who has Dealt with Bill Reed for many years. This is who I saw when I went into the dealership. Bill was a gentlema I was referred by a family member who has Dealt with Bill Reed for many years. This is who I saw when I went into the dealership. Bill was a gentleman and very friendly. He answered all my questions and he was very patient and did not rush me in no way. I will refer friends and family to this dealership and send them to Bill Reed. Thanks Bill for everything and I love my Ford Edge. More

New Car Lease The sales consultant Mr.James Cianclolo took us through the process of leasing (First Time Leaser) and explained the entire process to us so that we w The sales consultant Mr.James Cianclolo took us through the process of leasing (First Time Leaser) and explained the entire process to us so that we were aware of all of the terms and conditions of the lease. In addition, he also explained the models etc. that fit our budget and needs. He knew his facts and explained them to our satisfaction. The Finance was handled by Cindy Bugbee and took very little time to explain all of the details regarding the payments etc. I expect that I would recommend others to Shaker and to Jim Ciamlolo for thier autoomotive needs.Thanks to both for their assistance. More

Great customer service Bought a quality used car from James Cianciolo, had a great experience and would recommend this dealership to my friends. After James's excellent help Bought a quality used car from James Cianciolo, had a great experience and would recommend this dealership to my friends. After James's excellent help and guidance, Cindy the finance manager was also very nice and very helpful. Thanks to both of you! More

Great experience with new purchase We greatly appreciated the quality of service we received when purchasing our first hybrid, a C-Max. Kay Bekurti, our salesperson, was very knowledge We greatly appreciated the quality of service we received when purchasing our first hybrid, a C-Max. Kay Bekurti, our salesperson, was very knowledgeable and answered all our questions. Ed Shaker informed of all our purchase options, taking our best interests at hand. Cindy Bugbee was also a great help with the closing. We appreciated the friendly attention given by all the staff, from the moment we arrived to the time we picked up our new C-Max. We also met Mr. Ed Shaker, the founder of Family Ford, who took time to talk to us when picking up our vehicle. In all, it was a great experience from start to finish (though we are not really finished). I am sure the service department will also be a good experience. Highly recommend a visit. More

Another great Shaker Ford purchase experience!!! In 2011 bought my Ford Edge from Shaker with a trade. They gave us a fair honest price for our trade and the purchase of the new car. Three years la In 2011 bought my Ford Edge from Shaker with a trade. They gave us a fair honest price for our trade and the purchase of the new car. Three years later on Sept. 14 2014 we were back again to purchase a Ford F150 truck. We used our same salesman James Cianciolo who in our opinion is committed to service excellence. He makes the process of buying or leasing a vehicle simple and painless. James also incites team spirit and promotes an environment of camaraderie during your Shaker experience from start to finish. Great salesman!!! Everyone at Shaker was exceptional. Try them. Sarah Tweedie More

Purchase of Ford Fusion SE 2014 Working with Shaker's was an overall pleasant experience. They were very busy on my first visit there, but rather than have me sit around waiting for Working with Shaker's was an overall pleasant experience. They were very busy on my first visit there, but rather than have me sit around waiting for someone to take me on a test-drive, one of the Shakers himself took me out for a drive! James Cianciolo was a very professional, helpful salesman. He wasn't just interested in making a sale but also in helping me make the right choices. I'd highly recommend using Shaker's Ford. I look forward to returning with my Shaker Family Loyalty Program. More

2011 Ford Explorer Limited Very satisfied with my experience. My family has bought several cars from Shaker Family Ford. Jim was very pleasant and very helpful in the whole pr Very satisfied with my experience. My family has bought several cars from Shaker Family Ford. Jim was very pleasant and very helpful in the whole process. I recommend them to anyone that is ready to buy a new/used car or truck. More

purchase of a new 2014 Ford Escape The Shaker Family and its extended family of employees were very gracious to me as a first time buyer. The entire experience was handled in a professi The Shaker Family and its extended family of employees were very gracious to me as a first time buyer. The entire experience was handled in a professional and friendly manner. Ed Shaker and Cindy Bugbee were top notch and my salesperson Kay was an exceptional representative for the dealership. His interpersonal skills are already highly developed at a young age. He exhibited maturity beyond his years and was very patient and attentive to my needs. Congrats to the entire Shaker team........I am looking forward to a similar experience with the service department. Best Regards Ed C More

Purchase of a Pre-Owned 2010 Ford Focus This is the third car I've bought from Bill Reed, and that should say plenty. He's knowledgeable and thorough, and he never makes you feel pressured. This is the third car I've bought from Bill Reed, and that should say plenty. He's knowledgeable and thorough, and he never makes you feel pressured. He's supremely friendly and I couldn't possibly recommend him enough. More