This was my first time buying a new car, and it was an easy process. We were greeted by Willy Brandon, and had a really nice first impression. I believe he enjoys creating a positive connection with customers, he actively listened to what we were looking for. Willy showed us various Ford Focus and explained all their features. He was knowledgeable and patient while answering all our questions, we did not feel pressured to buy or make a decision. We did not walk in thinking we were going to buy a car that same day, but we felt the price was awesome and we trusted Willy, our car sales man, so we ended up driving out with our new car!