Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford Lincoln- Richmond
Richmond, VA
1,536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,536 reviews
May 23, 2023
Great to work with, whether it for sales or service. Finance office was very helpful in presenting the various extended warranty options and acquiring the best option. Finance office was very helpful in presenting the various extended warranty options and acquiring the best option. More
by al
Employees Worked With
Niki George
Helpful May 11, 2023
Excellent price, excellent trade in offer and a great percentage rate. The whole process was great, my adult daughter was with me and committed to me what a great dealership. percentage rate. The whole process was great, my adult daughter was with me and committed to me what a great dealership. More
by cnb41
Employees Worked With
Dino Faupel, Niki George, Marlon Nichols
April 14, 2023
Professional. Courteous. Timely. Whitman was friendly, knowledgeable, helpful and enjoyable. Nice job overall. Will consider returning Courteous. Timely. Whitman was friendly, knowledgeable, helpful and enjoyable. Nice job overall. Will consider returning More
by Dimank
Employees Worked With
Whitman
March 21, 2023
Love the people here. Always honest and friendly. Both Sales and Service departments. I have never been pressured into unwanted services. Waiting area always clean so I ne Always honest and friendly. Both Sales and Service departments. I have never been pressured into unwanted services. Waiting area always clean so I never minded waiting for my vehicles. More
by Angela
Employees Worked With
Kevin Jenkins, William Goin, Megan Holderness, Carlos Hernandez, Joel Wright
March 20, 2023
So I bought a car on January 2 of this year. As part of the deal I was supposed to get runningboards and floor mats. It’s now March 20 and neither has arrived. I stopped in the dealership in As part of the deal I was supposed to get runningboards and floor mats. It’s now March 20 and neither has arrived. I stopped in the dealership in February to order a cargo mat with my Ford points and they sent me to a guy who said “ I don’t know how to do this yet. I’ll get back to you.” I never heard a word. I had to take the vehicle in for some service work. I asked for a Saturday appointment. When I get the email about the appointment, I’m scheduled for Thursday. So when I called to move it, I’m now pushed out another week. They don’t offer a loaner car unless I want to wait for a month for the warranty service work that makes my car drivable again. When I finally arrive at my Saturday appointment, I drop the car off in the morning. Saturday evening around 8pm, I receive an email saying that I never made my appointment. I called the dealership Monday morning and it takes three people 10 minutes to find my car. Needless to say, I won’t be using this dealership for anything again. The salesman never delivered on their end, and the service department seems lost and confused.. More
by TimA
Employees Worked With
David Willoughby
March 05, 2023
Salespeople were very helpful and friendly. My daughter and I are very grateful to our sales consultant, Jerry Smith. Very happy with our purchase. My daughter and I are very grateful to our sales consultant, Jerry Smith. Very happy with our purchase. More
by Missy
Employees Worked With
Joel Wright, Jerry Smith
