Sheehy Ford Warrenton
Warrenton, VA
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I found a car I wanted for a decent price and shot Sheehy a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and dro a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and drove over an hour to get to the dealership. The internet salesman, Chris Ricketts, literally emailed me five times that day to schedule and confirm my appointment. As I drove into the lot, I got an email on my phone from Chris saying the car was sold – it was short and curt, and not a single apologetic tone or word. I understand first come first serve – that’s business. What got me is that their attitude changed completely and their two faced-self came out immediately. I still went in since I was already there. As soon as I saw Chris, I knew it wasn’t going to be a good experience. He looked annoyed that I was there immediately placing the blame on me for not seeing the email he had sent 10 min ago!!! That’s after I had been on the road for over an hour. He wasn’t even busy – he was just lounging and chatting with other staff in an office. Where was the proactive calling now? I even had to ask what else he had in stock – he was just that turned off now that the car was gone (not that I was interested anymore at this point). Even as I was leaving he didn’t even face me to say bye and already had his back to me, let alone a thank you for coming by or sorry for how things worked out. No respect at all. If you check what others say about their customer service on this rating site and others, you’ll see that AFTER purchase customer service is poor. Many others say that the purchasing experience is great, but the follow ups and service work is awful. That, coupled with what I experienced, is revealing of this dealership’s character. They will do whatever to please you before and during the sale, but after the sale is complete, they really don’t care about you. You’d think they’d learned by now that customer service throughout the relationship leads to loyalty and more revenue. Even if you find a car for a good price at this dealership, I strongly suggest you consider everything after the sale – especially if you’re buying a new car there and want to get your car maintenance serviced there for years following. It’s just not worth it. There’s a lot of other dealerships with better and more honest people and service. More
we are so happy about the services that DJ give to us and we are so happy about the services that DJ give to us and we can recommended more peoples to this dealer. keep doing the same service . We are enjo we are so happy about the services that DJ give to us and we can recommended more peoples to this dealer. keep doing the same service . We are enjoying our new vehicle. More
Sheehy has provided the best service one would want in a dealer. I just purchased my second car from them and both times were excellent. I also purchased the VIP package for both cars and there service depa dealer. I just purchased my second car from them and both times were excellent. I also purchased the VIP package for both cars and there service department is superior. I was not pressured, I was treated with respect. They saw to it that every question was answered. They went above and beyond training on the options in my car. I would return again and recommend the purchase of a car from Sheehy of Warrenton. More
My car was serviced at Sheehy Ford in Warrenton because my pass anger mirror was hit and came off. I had a very good experience with the service department and would recommend them. Everyone was very ple my pass anger mirror was hit and came off. I had a very good experience with the service department and would recommend them. Everyone was very pleasant and easy to deal with. More
Straight to the point, The dealership is terrible from their finance department to their tax, tag and titling group. Very inconsistent and deplorable. It took 7 months to get a refund on a policy that I their finance department to their tax, tag and titling group. Very inconsistent and deplorable. It took 7 months to get a refund on a policy that I cancelled 3 times including at the time of purchase. It took 6 months for the dealership to get the information to DMV and at that, I had to get a second set of plates from their due to the mistakes Sheehy of Warrenton made during my transaction. Spoke with Sales manager and the general manager and it still took 3 months to get this done. Pathetic! I can honestly say that the price on the vehicle was ok, but take cash or have your financing secured before going in and do your own work. T More
"The Why" Because Crystal and Steve are very professional and knowledgeable about customer satisfaction, and quality. Crystal has learn to balance the interest of Sheehy Ford and the customer. professional and knowledgeable about customer satisfaction, and quality. Crystal has learn to balance the interest of Sheehy Ford and the customer. You just feel comfortable with Crystal advice and with the work of the technician Steve. My appointments have always been on time and out at a reasonable time. High 5 to Crystal and Steve. Tom in Warrenton, VA More
I have had my 07 E 250 in for periodic service and repair, and each time I am in I feel like I am treated with courtesy and respect, which is rare in today's automotive climate. I have dealt with Crys repair, and each time I am in I feel like I am treated with courtesy and respect, which is rare in today's automotive climate. I have dealt with Crystal and Steve the most, and they make me feel very comfortable with anything going on with my vehicle. I am in the market for a new 3/4 Ton vehicle, and their service has been the determination that I will be purchasing a F 250. More
I was driving on Route 29 and my service light went on in my car and I was worried since it said to bring in to the nearest dealer asap. SInce there are no Mercedes in the area, I pulled in Ford (our other my car and I was worried since it said to bring in to the nearest dealer asap. SInce there are no Mercedes in the area, I pulled in Ford (our other vehicle is a Ford truck) so thought I would stop in with my car. I was greeted by Morris and he was so accommodating. Not only did he put me at ease, that the service message Check light - lamp defective message was not urgent and offered to provide a new bulb, but my tire pressure was low, which he filled and checked all the tires and made sure I was safe to go! That was very comforting. I will come back with our Ford truck, since the service was top-notch and the people, represented by Morris was exceptional. More
I have known and worked with your Quick Lane service advisor Crystal Ammerman from another dealership in the past. Her excellent customer service from when I knew her then, continues today at your Shee advisor Crystal Ammerman from another dealership in the past. Her excellent customer service from when I knew her then, continues today at your Sheehy Ford team in Warrenton VA. We bought two cars from your team at the Sheehy Nissan in Manassas 2011 and 2012. Since your dealership is closer to Warrenton, we just bring both cars down to Crystal and your team to service both cars. We have been extremely satisfied each and every time we came down and interacted with her. She hasn't changed a bit, always courteous, reassuring, friendly, very professional and has always asked if we need a ride home, she is just a great fit for your team. Please clone her, if every dealership had a team of Crystal Ammerman's on board, you would always have future sales and service customers. As long as we live here in Warrenton, VA we will continue to have Crystal and your team take care of us. She is a true blessing and should be recognized for her Outstanding Customer Service. Sincerely, Jeff & Ronda Patterson More
I recently needed a set of new brakes. Sheehy was recommended by my daughter. Mr. Morris Page was the representative that I dealt with on this visit. I found him to be very professional and true to recommended by my daughter. Mr. Morris Page was the representative that I dealt with on this visit. I found him to be very professional and true to his word on expectations for the service done, pricing and time frame. All of which are very important to a home health nurse. I rely very heavily on my car for my line of work, so after this experience I will return to Sheehy over my dealership for any service I may need in the future and I will request Mr Page and his team! More