Dennis is really the reason we purchased a vehicle from this dealership. His compassion, responsiviness, friendly demeanor, and sense of humor are key characteristics that Sheehy should strive to emulate in all of their stores. We visited the Annapolis dealership two weeks prior to going to Glen Burnie and the difference is like day and night. Although I live closer to Annoplis, I would travel the distance to Glen Burnie if I am ever in the market for another Nissan. I've also purchased four Lexus vehicles from Sheehy in Annapolis, all with very good experiences. I would certainly entertain purchasing a future vehicle from Dennis.

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After my 2/5/2012 ordeal at Sheehy Nissan of Glen Burnie, I swore never to return to that dealership, but for the professionalism and kindness of one of the managers I did return. He called me and apologized for the incidence that happen earlier in the day. He said that it was a very busy day and the service area was swarmed with a lot of customers. In the process of trying to keep their high standard of customer satisfaction they made some errors. He promised me that such errors would never happen again. He told me I wasn’t lied to and that it was just a mix up. He convinced me to bring in my car the next day which I did and I received the highest standard of customer service I had ever received from any dealership. My car and I left the dealership very happy and we promise to return to Sheehy Nissan of Glen Burnie.

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The Service that Dennis provided me with the leasing of my new 2012 Nissan Frontier was excellent. He was honest and up front with all the information that he provided to me. I will be back in the future when my lease is up to see Dennis again for a new car. I have nothing but good things to say about the Dennis's professionalism. He is very passionate and takes pride in making sure his customers are satisfied before they leave the showroom.

SUPERIOR SERVICE!!!!

JEREMIAH

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Overall experience is pretty good, but be aware when you're buying the VIP program. The first thing that they stress when you buy this VIP CLUB, is oil & filter changes for life of the vehicle. Once you're in the service department, you'll find out that you only get 4 a year, after that, you're on your own. Buyer beware!

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Since this initial review was posted, we have worked with Mike Harrison and have been assured that the service will improve. We are hoping that this will be the case and that we will be provided with the service promised. Thanks Mike for addressing our issues.

We bought a vehicle here and got the VIP program with it. Since the purchase we have not had one good experience with them. We bought the interior/exterior protection program and the first service with them to have this done left our brand new vehicle with white streaks all over it... We had to take it back three times and argue with three different people who accused us of putting something on the vehicle.
We were promised that with the VIP service that all we had to do was bring the vehicle in and we would be moved to the front of the line and get serviced. Now only a few months after the purchase we are told that they don't have enough people to provide this service as PROMISED and SOLD and now we have to set an appointment and there is no more VIP service.
They promise a car wash every time you take the care in for service, we took it in for the first oil change and NO CAR WASH... they have not done ONE thing that they have promised or that we PAID FOR!!!!
We have complained to the service manager and emailed them and not one of them has even bothered to respond to us or acknowledge us.
The only thing I can say that they have done consistently is NOT PROVIDE any customer service or actually provide any of the services they promised.

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My experience at Sheehy was incredible. I had not bought a car in YEARS and I was terrified. I was recommended to go and see a Mr. Dennis Watley and lm so glad I did, It was not that easy, it took me a long time before I told myself “is time”. And let me tell you I’m so glad I did.
My all around experience was excellent. I left Sheehy of Glen Burnie with a 2012 brand new car, excellent payments. I could not believe how easy it was. Till this moment I still can’t believe it. I feel like a teenager buying their first car, and trust me I’m way beyond teenage years.
All I can say is “Thank You so much”

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Dennis is so very informative, friendly polite and meticulous on everything in which he gave us a very beautiful and good milage car. We loved our car and we are very happy with it. Thanks to Dennis for the happy and wonderful experience in buying our new 2013 Nissan Altima SV.

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Courteous, plain spoken , honest. You can't ask for anything more. He led me through all the details of the new auto. He personally took me in the car to detail each and everyone pointing out the do,s and don'ts. I couldn't have asked for better service. It was a very pleasant surprise.

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I was really glad that I was able to buy my car through this dealership. Their service is extremely appreciated. I would definitely recommned my family and friends to come and shop from this place.

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Everyone at the dealership were friendly and helpful. They answered my questions in a steIghtforward manner. The whole process was easy and comfortable from start to finish. They had the truck i wanted and offered a fair and competitive price. I will certainly recommend Jerome and Sheehy to friends.

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