Sheehy Subaru of Fredericksburg

So Much Better!!!! I enjoyed my trip to the service department today. They have a new service area and the new Salesman was actually taking the time to meet with all of I enjoyed my trip to the service department today. They have a new service area and the new Salesman was actually taking the time to meet with all of us to see how our experience was and what he could do to make things even better. Even with no appointment I was in and out in 90 minutes or less. More

Easy Breazy This dealership was a hole in one. Great people and beautiful vehicles. Questions were answered before even asking them, making the experience easy an This dealership was a hole in one. Great people and beautiful vehicles. Questions were answered before even asking them, making the experience easy and pleasant. Thanks so much Kristen. More

Very pleased Couldn't be happier with my purchase and the customer service from the sales person and other staff members. I get so many compliments on my new car. Couldn't be happier with my purchase and the customer service from the sales person and other staff members. I get so many compliments on my new car. More

Very informative sales woman Very informative staff and clean environment. All around great car buying experience.Kristin was very friendly and answered all of my questions. And I Very informative staff and clean environment. All around great car buying experience.Kristin was very friendly and answered all of my questions. And I love my new Subaru More

Lied t by Salesman, Car Died After 5 Months I specifically asked about the timing belt in the car, if it had one, does it have to be replaced. I was lied to, salesman said all cars have timing b I specifically asked about the timing belt in the car, if it had one, does it have to be replaced. I was lied to, salesman said all cars have timing belts (they don't) you don't have to worry about it. Five months later car dies on the highway (thank God I wasn't killed). It was of course the timing belt which broke ruining the entire engine. According to the mechanic I brought it to and Subaru recommendations, it should have been replaced at 105,000 miles, I purchased the car at 104,800 and was not told this even though I SPECIFICALLY ASKED. The general sales manager, Jerry Farzayee, said I should not have relied on his salesperson for information about the car because, quote "90% of his sales people know nothing about the cars they are selling, they are not service people, and I should have taken it to a mechanic". More

Horrible Went in told them our problem and they weren't paying attention. We asked if we should rive the car and they said "sure" and told us we couldn't get Went in told them our problem and they weren't paying attention. We asked if we should rive the car and they said "sure" and told us we couldn't get it looked at until next week.. we were only in there for about 5 minutes and they sent us off. More

Service department is horrible I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but th I bought a used 2013 Outback from a private party about two months ago. The owner told me they had started an oil consumption test in Lynchburg but that the dealership told her it could be finished anywhere. I contacted Ultimate to see if I could finish my consumption test there and they informed me that I would have to start a new one. I brought it in a couple weeks later after my oil light came on and I had to add a quart and a half of oil to it, despite checking it three days before when it was full. This model year is known for having issues with oil consumption so I wasn't particularly surprised and assumed that the dealership would be more than willing to check it out. In fact, they lost a class action lawsuit for this very issue. The lady helping me in the service department was named Kym and she advised me that she was new to Subaru. I told her that I wanted to start an oil consumption test and she immediately started back pedaling and saying that she wasn't sure if the company was responsible. She then told me that if my car was actually using oil, I'd see white smoke coming out of the tail pipe (untrue; white smoke points to a head gasket issue, not an oil issue). I brought up the recent class action lawsuit brought against Subaru for this very reason and she all of the sudden "remembered" that the consumption test is a free service provided by the dealership. Then she told me that I'd need an oil change (that I'd pay for) to start the test. I told her that was fine but I wanted to check the level myself before they taped it off because I'd heard of dealerships overfilling the engine to ensure a "passed" test. She became very uncomfortable after that but reluctantly agreed. She told me that the acceptable oil consumption by the new Subarus was a quart every 1800 miles, which sounded ridiculous. I told her that sounded unacceptable and she backpedaled again and said she wasn't really sure about it but she'd heard that from a customer, maybe. An hour later she told me she suspected I had an oil leak because the technician found a drip of oil on the underside of the engine. I demanded to go back and have a look and saw a small drip right below the reservoir cap. I explained to her and the technician that I had just put 1.5 quarts of oil in that morning and that I didn't have a funnel. Kym informed me that if the engine was leaking then Subaru wasn't liable. She had me pay $60 for an engine cleaning and had the technician add a dye to the oil to check for leaks. She told me to bring it back anytime (preferably after 500 miles or so) and that they'd check it out right away, no appointment needed. My boyfriend brought the car back last Saturday after about 800 miles. First, another woman (not Kym) at the service department said they were closed. My boyfriend went over to the main dealership, who said the service department was open. As my boyfriend was talking to a dealer, he saw Kym walking across the parking lot. He went back to the service department and Kym said that my car could only be looked at by the exact technician that worked on it before. My boyfriend told her that he didn't believe that was the case and she finally backed down and said that it could be seen by any technician but that he should have made an appointment so no one could see the vehicle. My boyfriend pointed out to her that she had said specifically "no appointment needed." At that point she became very nervous and said that they were all booked up and that he or I would have to make an appointment and come back. I called to make an appointment for the following Saturday and I was informed that on weekends "no appointment is necessary." I feel as if I'm intentionally being misled so that Subaru can get out of performing a test on an engine that is known to have piston ring failure. On top of that, I'm expected to pay them to do an oil change just to run the test, even though it's Subaru's fault that my car is using oil in the first place. I'm deeply disappointed in the caliber of service that I've received and at the runaround I've gotten. I will never go to this dealership again. I'll likely buy a new Subaru once I've paid this one off but I will NEVER return to Fredericksburg again. Kym was nervous, rude, lacked knowledge, and was condescending. If she's the face of Ultimate Subaru's service department, I'm not the only customer they'll end up losing. More

Initial Thoughts after purchase. Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I c Just drove off the lot this afternoon with a 2016 Outback. I understand things could change over time but as far as initial buying experience goes I could not have asked for it to be more smooth than it was. Earl was my salesman and he was flawless. No salesman cliche BS, just helpful, honest and a pleasure to work with. I went car shopping preparing to do battle with shady double-talkers and got someone who really just wanted to help me find my car as opposed to selling me one. No hard sell at the financing desk, (there was a the standard upsell attempt, but it was pleasant and low-key) Don't have any complaints right now(with the caveat that I just purchased today.) More

Ultimate "Dave Nameth" aka Mr. Subaru Ask for Dave Nameth! He was there to greet us when we got there, in the rain, quickly got the keys to the car that we came to look at, let us test dri Ask for Dave Nameth! He was there to greet us when we got there, in the rain, quickly got the keys to the car that we came to look at, let us test drive it for a long time and bring it to my mechanic to have a look at it and was able to get us a great deal on a wonderful car! DAVE, thanks buddy for all your help! More

Great People, Great cars Very pleased with the overall buying experience at Ultimate. No sales pressure! Sales and finance departments were professional and friendly. The war Very pleased with the overall buying experience at Ultimate. No sales pressure! Sales and finance departments were professional and friendly. The warranty and maintenance programs were explained in a thorough and concise manner. More