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Sheridan Ford

Wilmington, DE

3.9
338 Reviews

4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 338 reviews

October 15, 2024

Communication (or LACK thereof) from this Untrustworthy business was horrible from beginning to end. No follow up from the Untrustworthy sales manager or the Untrustworthy general manager. Not to mention More

by TJtheGreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Price
September 30, 2024

Service department is great but sales could be less furtive.Lot is a challange Thanks More

by Lilylou1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
September 30, 2024

Great service department! They have been doing the service work for my hybrid Maverick and my prior vehicle the Ford Fusion. Thanks Again More

by mrslindamguthrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
September 29, 2024

Rick was very nice he helped get my car back on the road and was able to go to my next job More

by Ttb2135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
September 12, 2024

People were friendly and polite. They went out of their way to get the car I wanted. More

by maryannlew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Ford and Kyle (Finance)
September 12, 2024

When I got there there was only one advice who wasn't calling me over to help. He was too busy talking to the techs. Then while he's checking me in he gives me a hard time about the wipers I brought with More

by Brinagreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
September 03, 2024

Awesome experience. Nick Kelly is an amazing salesman. First time in 13 1/2 years in a dealership. More

by Medicjw542
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Kelly
August 13, 2024

Horrible service didn’t do what I asked. Later called after I told them to do what I initially asked and found more problems. Never replaced cabin filter. Over past 15 years I purchased t More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
R Griffin
Aug 15, 2024 -

Sheridan Ford responded

Thank you for your feedback, and I’m truly sorry to hear about your recent experience with us. This is certainly not the level of service we strive to provide, especially given your long history with our dealership. I’d like to address each of your concerns: Service Requests: It’s clear that we did not meet your expectations with the services performed. I apologize for any miscommunication or oversight regarding your cabin filter and the additional issues found later. I’d like to make this right. If you could provide your contact information, we would be happy to review your service records and arrange for any necessary follow-up at no additional cost. Service Fees: I’m sorry to hear about the confusion regarding our service fee for credit card transactions. We aim to be transparent about all charges, and I regret that this was not communicated effectively at the time of your service. Your feedback is invaluable, and we will work on improving how we present this information to our customers. Future Visits: We truly value your loyalty over the past 15 years and are disappointed to hear that we have lost your trust. We would appreciate another opportunity to regain it. If you’re open to it, please contact me directly at 302-319-3951 or csheridan@sheridanautogroup.com, and I’ll personally ensure that your concerns are addressed. Thank you for bringing these issues to our attention. We hope to resolve this to your satisfaction and have the chance to better serve you in the future. - Chip Sheridan

June 22, 2024

Very nice service and got a wash. Better than Carman and Porter combined. Thank you! More

by Brinagreis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 15, 2024 -

Sheridan Ford responded

Brin, Thanks for the kind review! We appreciate your feedback! - Chip Sheridan

March 21, 2024

my service advisor is always amazing. Service was done on time and efficient. 5 star dealership. More

by vfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
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