Sherrell Chevrolet

Disappointing Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in Decemb Extremely poor customer service and integrity. I had my Chevy Malibu diagnosed(which I had to pay for) for a noise coming out my engine back in December 2018. They stated that the noise was my belt tensioner so I decided to replace it on my own rather than having the dealership "repair" it. After I replace the tensioner (at my own expense and time) the same noise persisted. I went back to the Sherrell and very politely asked for a solution to the problem since I had already invested enough money and the service of diagnosing my car was NOT CORRECT. Not only was the service representative negligent about providing me with a fair solution, but the main manager didn't give me an apology for the wrong diagnostic. he didn't offer/ want to refund my money rather he was heavily pointing out that I leave my car so they can re-diagnosed it for free but at no point in time I was going to get a refund for my original diagnostics. This is extremely frustrating to me, the consumer, has to deal with an ongoing car liability (it was not the first time a Chevy dealer misdiagnosed my car for the same noise and this is the reason I went to Sherrell) situation that no Chevy dealer has been able to resolve. There are many perceptions and variables that one can argue about in this case, but the bottom line is that there are consumer regulations for a reason, https://www.consumerprotection.govt.nz/guidance-for-businesses/complying-with-consumer-laws/obligations-under-the-consumer-guarantees-act/, and doing the right thing may not cost much. More