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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
321 Reviews
Call Service Center (217) 892-2155

321 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

Sort by
March 31, 2024

Service is always prompt and service staff are friendly and helpful. We will return for all our service needs and recommend Shields to our friends. More

by vjruss0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Shields Auto Center responded

Thank you so much for recommending us! We are glad that you have had great experiences with our service department. We appreciate your business and are happy to help you anytime!

Helpful
March 23, 2024

Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. More

by lllindsay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Thank you for taking the time to share an excellent 5-star rating! We really appreciate the feedback. We look forward to serving you for many years to come!

Helpful
March 22, 2024

Everyone is friendly and treats you with kindness and respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. More

by feleciataborcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review really means a lot to us. Thank you for choosing Shields Auto Center. We look forward to serving you for many years to come!

Helpful
March 19, 2024

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

Helpful
March 16, 2024

Great service, great manager, great salesman , great finance, Rick has a great staff and support More

by Alec711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Shields Auto Center responded

Thank you for your kind words! Our staff works hard to provide a great experience, and we are glad that they did just that!

Mar 26, 2024 -

Alec711 responded

Thank you !! And recommended to several friends who are interested in bronco. Well done To all.

Helpful
March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 07, 2024

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

Helpful
March 05, 2024

Noah and Teresa did a fine job of selling and informing us. I was not happy having to pay $300 for a second key for our purchased vehicle. This should have been provided. More

by tyoung1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback. We are glad to hear that Noah and Teresa completed the purchase process to your satisfaction.

Helpful
March 03, 2024

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

Helpful
February 21, 2024

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

Helpful
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