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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
324 Reviews

324 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

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October 02, 2020

Great place to buy a vehicle and to get service work completed. Everyone was very helpful with all of my needs. Had a concern with my wife’s car and it was fixed properly at a cost lower than I was expe More

by nursepen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Henson, Tynan Hedrick
September 30, 2020

Jeff really worked with me to get things done that needed to be done within a price i could afford, without having to take it to another place! More

by daniceking1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Robison
September 30, 2020

Great serviceOne thing to note though is to maybe park Great service One thing to note though is to maybe park the cars people will borrow while their cars are being worked on in a different place. Parkin More

by ericekidwell
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tynan Hedrick
Oct 07, 2020 -

Shields Auto Center responded

We appreciate the feedback and suggestion! We have addressed this with our staff and will make every effort to park the loaners in a more convenient location. Thank you for taking the time to let us know!

September 29, 2020

My service was done very well and in a timely manner. Every thing was explained to me about what they did and what I should keep a eye on. I am very impressed by the customer service. More

by tim_nuss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tynan Hedrick
September 28, 2020

I’ve dealt with Shields Auto Center for several years and have always been impressed with their professionalism. They are very reliable and do top notch work. More

by BROWN661_6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

I have been there 4 times for repairs and they still aren't corrected. The service staff have been cordial and even want to test drive the vehicle with me confirming my issues but there are still the sa More

by wduke2558
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale Scudder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Shields Auto Center responded

We understand your frustration. We want to fix the issue, just the same as you do. In order for us to accurately diagnose the mechanical issue, we need to experience it. As you mentioned, we are more than willing to ride with you to help us diagnose the issue. Please call our Service Manager, Dale Scudder to schedule an appointment.

September 28, 2020

Did an excellent job on the car and actually was done before promised. Enjoy supporting my local business and the people at shields are excellent. More

by jochip60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Shields Auto Center responded

We appreciate you taking the time to give us a review. Your comments keep us motivated to continue working hard for our guests! Thank you for supporting us!

September 22, 2020

Your dealership was amazingly clean and well prepared to protect your customers from the Covid virus, which was most appreviated! Service was great! Elaine Taylor More

by et43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Shields Auto Center responded

Elaine, Thank you for taking time to give us a review! It reaffirms that our Covid procedures are not going unnoticed. We want you to have a great experience at Shields Auto Center and your satisfaction is our priority!

September 21, 2020

Everything was great thanks you always take real good care of us each and every time you are wonderful to work with thanks again marcia More

by marcia31863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Shields Auto Center responded

Thank You! We look forward to your next visit!

September 19, 2020

this was the first time i requested service. waited while my car was serviced. this entire time everyone was professional. they also ensured the guidelines for social distancing was adhered to. grea More

by milliejd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Shields Auto Center responded

We are so glad that you had a great experience! We would be honored to serve you again!

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