Shore Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Shore Toyota:
Just a horrible experience. We got scammed and now we're stuck with a car we hate & a huge upside down loan. Just like all the other reviews pointed out, its horrible how they do business there. They'll willing to do anything they can to screw you out of as much money as possible. I don't know how they survive, they must get zero return business, it got to be a matter of time before they run out of people to trick.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Shore Toyota:
The first person we spoke to was Robert Lewis, a nice young man.
After that it is all down hill. The sales manager works the number with you. We went back after we got a bad deal there last year. We told the sales manager we understood that it was our bad, we signed the deal but we wanted out of a long and very expensive lease. We thought being upfront with him, he would deal with us fairly but that was not the case. They don't tell the truth, they shift the numbers around and don't tell you exactly how they come up with the monthly payment. They sell the monthly payment...not the vehicle! That's how they screw people.
My husband and I went to Ardmore Toyota eighty five miles away and got a good deal on a 2010 Tundra. Shore Toyota told us was not possible for what we wanted to pay, they LIED!
Ardmore Toyota made it happen!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Shore Toyota:
They are a fraud company, add in bogus fees and will not bring down the price of the car. Even on demo cars. Would never do business with them again and would like to see them go out of business. They also lie about what cars they have in stock just to have you go to their lot.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Shore Toyota:
We have always been high end vehicle owners... Lexus..BMW.. ect, but we really want to do our part for the environment, and reduce our carbon foot print and not depend solely on gas! My husband and I did our research before we purchased our new vehicle. Not only did we research the vehicle, but the dealer in which we would also make the purchase from as well as have the vehicle serviced. I will admit I was a little nervous visiting our local dealer (Shore Toyota) after reading some of the reviews. However I figured I would give them the first shot since they were our local dealer, and if something were to go wrong they are right around the corner. I visited Toyota.com and "built" my own 2010 Prius with the goodies I must have. It then sent my Prius order to several surrounding dealers in addition to Shore Toyota. I must say Shore Toyota did get back to me faster than I had expected. I told the sales consultant I would like to come in the next afternoon for a test drive. They also informed me the Prius I wanted was there, however if it were to sell they would be able to get me "my" vehicle. I was a little weary at first but my husband told me what do I have to loose? When we arrived the vehicle had in fact been sold, however they had one there in the color I hate more than anything (Gold) I took the vehicle for a ride, which to my surprise it had a lot of pep and I was truly turning heads I felt like! I placed my order, and waited!......I receive a call about a week later. My Prius was there. I was so excited, and could not wait to get my new car!! I'm so happy I listened to myself and gave you guys "Shore Toyota" a chance. My overall experience went better than I hoped and the Prius has really surpassed my expectations..The customer care manger let me know I would be receiving a survey, and if I could rate them how I felt they did. All I can say is keep up the good work, and I look forward to using the service dept.



Thanks Again,



Ashley & Kyle Madden

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Shore Toyota:
After doing research, I contacted Danielle, who offered me a price quote for a new Highlander, plus the CARS program. When I arrived that evening, manager John refused to provide the deal emailed to me in conjunction with the program, and offered me only $1000 for my trade. Although I was not pleased, I did understand considering it was 7/30/09, when there was uncertainty on the suspension of the program.
My issue was the next day, when I again spoke to Danielle and another manager Vicki. They stated that if I came in that afternoon, Shore Toyota would provide the car at he stated price and the CARS program, which had been confirmed to be continuing. I really could not believe it when after I arrived, the salesman Olti AGAIN said they could not do the deal as promised. They tried to push the same deal that I refused the night before, and I received more of the same story from another manager. Just a terrible place in how they do business, and a complete waste of my time. Basically twice they made the same promises, then failed to deliver after they get you in there. From the other reviews, this seems to be a common occurrence.
I left there and went straight to Cherry Hill Toyota, where I bought the same car for a better price, plus the CARS program. CH was a real pleasure to deal with, and just the complete opposite of the awful experience with Shore Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Shore Toyota:
Randy our salesman was about 23 years old and arrogant. He had no idea about the models or what it takes to finance a new car. Him and his sales manager tried to sell me a 2010 prius with msrp of $23,000 for $34,000!! they added on every possible extra, when i asked not to pay those i was told i had to or i couldnt have the car. After a hour it was clear they were not going to let the car go for less than $29,500... so i tried to walk out. "Someone" parked a service vehicle behind mine and it took nearly 20 minutes of me yelling to have the truck moved so i could leave. I had to drive an hour to the next toyota dealership and wound up buying a similar car for about $25,000 after financing. Shore toyota had rude and condescending salesmen and managers. Im never returning

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Shore Toyota:
I corresponded through email with an internet lady at the dealership. I told her i would be in and wanted to drive the Prius. I was told thee 2010 was selling for sticker. When I arrived at the dealership I was met by Randy. I told him I corresponded through email with Danielle. He went and got a copy of an email i sent her. He came with my wife and I on the test drive. He showed us the whole dealership (repair shop, supplies, etc.) I told him I did my research and just wanted a price on the Prius 2. About an hour later we sat down. I told him I was also looking at the Honda Insight. He put Honda down most of the time and didn't answer my question about the Prius 1 that is coming out soon. He said the prices were going up and the color(red) that my wife liked was hard to get. After alot of bs he went to talk to his supervisor i believe. They came back and showed my wife and i the price of the car. They had the sticker of $22249, PLUS 2 misc. fees of $1000 PLUS a markup of $3500 more on the car. The price was almost $28000 without tax and tags. I was shocked. I told them that the girl I corresponed with told me sticker. They questioned who that was. I asked if he thought we were fools and got up and walked out. Later that day Danielle called and asked when i was coming in. I told her that I was there that morning and talked her ear off about my experience. She did apologize and said she would have the manager call me. I said don't bother, what is he going to do. He must know this is how they do business.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Shore Toyota:
Signed contract.
Was told 2-3 days to deliver
Fourdays later: no response
Meanwhile: phone calls from salespeople at Shore Toyota wanting to sell me a car!???
Called to discover my salesperson was no longer there.
Had discussion with manager who apologized and promised to deliver within 2-3 days.
Today is day 4: no contact has been made.
These people do not seem to care about customer service, professionalism, etc.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Shore Toyota:
Dealer will not post prices of used cars on Vehicle. They will play the "Hard Sell" game with you and pressure you to make a sale without presenting A Kelly BB Value or Car Fax Report on the Vehicle.
I have made Used car purchases with these people, But you must be prepared with a KBB reort on your trade in and on the vehicle your interested in, otherwise these people will take you for a ride you will regret. Only after getting up to leave did they meet a"fair" offer" on the new car with trade in. Asking price was $19k+ trade in was $2k, KBB value was $15+ on new car and $8k on trade. Final Sale was $11k+
Summary: Its a lousy way to play the price game with potential customers, Put your price up front and then negociate FAIRLY!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Shore Toyota:
Dealer will not post prices of used cars on Vehicle. They will play the "Hard Sell" game with you and pressure you to make a sale without presenting A Kelly BB Value or Car Fax Report on the Vehicle.
I have made a Used car purchase with these people, But you maust be prepared with a KBB reort on your tase in and on the vehicle your intreresed in, otherwise these people will take you for a ride you will regret. Only after getting up to leave did they meet a"fair" offer" on the new car with trade in.
Summary: Its a lousy way to play the price game with potential customers, Put your price up front and then negociate FAIRLY!

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