Shortline Buick GMC

Good dealer We used them to purchase a new car and they do our service too. I would reccomend this dealer for a good deal do our service too. I would reccomend this dealer for a good deal More

I bought my 2007 Lucerne CXS in July of 2007. I was treated with respect and fairness. At the time that did not seem so extraordinary so I did not bother with a review. However in retrospect I should treated with respect and fairness. At the time that did not seem so extraordinary so I did not bother with a review. However in retrospect I should have given them the time and respect they gave me. This week I brought my car in for a suspension problem.It was repaired in a prompt fashion and again with respect and fairness.The price was extremely fair as well.I owned and operated an auto repair business for 36 years so I feel strongly about customer service and honesty. THESE GUYS ARE FIRST RATE! More

trying to go to www.ratesuss.com after service of my 2010 buick enclave did not find that web page trying all yahoo bing etc so hope this review gets to roberta in service have worked with her several yr buick enclave did not find that web page trying all yahoo bing etc so hope this review gets to roberta in service have worked with her several yrs on 2004 2006 2010 buicks date of sevice 8/4/2010 had oil change and running boards installed thanks jackie macintosh-goode robert goode More

I have been going to SUSS since I moved to Denver in 2008. They welcomed me as if I purchased my Acadia from them. Because of the fantastic service and competitive prices I bring my car to SUSS for ev 2008. They welcomed me as if I purchased my Acadia from them. Because of the fantastic service and competitive prices I bring my car to SUSS for everything from oil changes to installment of equipment. Everyone who I’ve worked with has been honest, friendly, and has provided options/solutions to the situation at hand. Thank you for wonderful service and supporting my reasons to continue to buy GM products. More

Honestly, great price, really nice man, Cliff, not a smarmy salesman type. It just went perfectly and we got the cat at 2500 less than book. Our next car will definitely be purchased there. We had smarmy salesman type. It just went perfectly and we got the cat at 2500 less than book. Our next car will definitely be purchased there. We had been looking for our car, a Nissan, and compared prices everywhere. This car had the lowest price by over a 1000 dollars. More

After trying to buy a car at several local dealerships and getting getting treated like some stupid kid. I went online and found the car I wanted at SUSS for a great price. It was almost 4,000.00 lower th and getting getting treated like some stupid kid. I went online and found the car I wanted at SUSS for a great price. It was almost 4,000.00 lower than other dealerships wanted, and since I already owned another pontiac they knocked off another 1000.00. And it didn't even matter that my other pontiac was 40 years old, all I needed was a current registration. The sales person was very respectful and she even wished me a happy birthday when she noticed the date on my license. I found their entire staff to be very friendly and helpful. With little to no pressure at all, they were all very laid back. They even gave me directions to get back home so I could avoid Denver traffic. Some of my local dealerships could learn a lesson in how to treat people right from the sales people at SUSS. More

Very bad company to deal with. I was so stupid for having bought a car there. I was overcharged, treated rudely given terrible service. I've bought 2 more new cars since then and you can be sure the having bought a car there. I was overcharged, treated rudely given terrible service. I've bought 2 more new cars since then and you can be sure they did not come from Suss More

Run; don't walk away from these guys!!!! I went in with Run; don't walk away from these guys!!!! <br>I went in with a supplier discount to buy a 2004 Sierra and had a horrible experience. The discount was Run; don't walk away from these guys!!!! <br>I went in with a supplier discount to buy a 2004 Sierra and had a horrible experience. The discount was great, only because GM makes them give it to GM suppliers. The problem came when we started to discuss my trade and that's where the supplier discount went right down the drain. They offered me $7K less than trade-in value on a vehicle with only 30k miles on it, which wipes out the discount plus GM rebate. I can only imagine what they are doing to the general public who doesn't get this type of discount. By the way, did I say run, don't walk from these guys<br> More

I took my car in for Warranty-covered work. The service rep was friendly when I dropped off my car on Friday evening. When Monday afternoon came and I had no phone call, I proceeded to call to check on the rep was friendly when I dropped off my car on Friday evening. When Monday afternoon came and I had no phone call, I proceeded to call to check on the status of the work. The rep told me she would check on it and call me back. 1 1/2 hours later with no call, I called again. She said they would look at it on Tuesday and get back to me. When I didn't get a call again by Tuesday afternoon, I called to check on the status of the work and was told they would have to get parts and it should be done Wednesday. Wednesday evening I was told they would have to overnight the part and it should be done Thursday. My car was there and sat until Wednesday before being looked at. Ridiculous. More

I just locked my keys out of my Bonneville. Of course, that meant I locked the keys to the lockbox where my title and insurance info are as well. I called Suss Pontiac here and was told to go to Dept. Of that meant I locked the keys to the lockbox where my title and insurance info are as well. I called Suss Pontiac here and was told to go to Dept. Of Motor Vehicles to get new paperwork and then figure out a way to get to them with it so they could cut a key. You need the VIN and proof of ownership, of course. They didn't get the job, and so my rating on the quality of work is unknown, but this site requires an answer or you can't go on. <br><br>I called Mike Shaw Buick, and they were great. They said that since the info was in the car, all I needed to do was have a photo ID and give them the VIN, they'd cut a key and send a guy over to verify ID-all at the same cost as if I'd have walked in the door. Now that's customer service, and the way to gain and maintain customers! That's a fabulous example of how to solve a problem, and gain a new customer! Way to go Mike Shaw! <br><br>Mike More