Shortline Buick GMC

AVOID! Don’t go here for car services! Take your car elsewhere! BEWARE - Poor Appointment System, Poor customer service, Nickel & Dime operations, Poor Comm Don’t go here for car services! Take your car elsewhere! BEWARE - Poor Appointment System, Poor customer service, Nickel & Dime operations, Poor Communication. I’ve taken my 2018 Buick here 4x - twice for oil changes, once for ski rack installation and once for repairs (only because it’s close to home, thinking maybe it was the situation/a fluke/bad day, NOPE 👎!) 2 ⭐️ cause they fixed repairs satisfactory, installed ski rack correctly, completed oil changes. 1st & 2nd - Poor Appointment system, Poor Customer Service - they allow over 10 people to book the same time for an oil change, with no notice, and only tell you when you arrive that your wait is over an hour because of this; when you arrive you stand there and no one even greets you and asks you to wait a minute if they’re busy, they just leave you standing there - rude. 3rd - Nickel & Diming; Poor Communication - they charge a “software update” fee when getting an oil change WITHOUT ASKING (shows up on the bill) - the other dealer said that’s not necessary and they’re nickel & diming. 4th - Nickel & Diming - They have a service charge for paying with a credit card and not using CASH, and don’t accept GM points with discounts and only tell you this upon arrival. 5th - Poor Communication - They don’t inform of your warranty, they miscommunicate appointments, offer no loaner for warranty repairs - they allowed me to book an appointment to check/fix an oil leak only to tell me upon arrival that they usually don’t schedule “checks” at that hour but they would do it. When I called several hours later the service clerk on the phone first thought I brought it in for a separate service then said the mechanic wasn’t in that day - wasted my whole day! - when I picked it up I was talked to condescendingly, the associate said, “I’m pretty sure I told you” we would need to keep it several days, with no mention of offering a loaner vehicle. I called GMC Autonation in Park Meadows for a 2nd opinion and was treated WAAY better! Was told I have a warranty and they would give me a loaner and was updated at every step. Save your time and your $ drive a little further away and get treated better! Smh! More

Just got my finance paperwork. I like how they duped me into into add ons with a classic bait and switch and hit me with a maintenance plan and extended warranty. I called to discu I like how they duped me into into add ons with a classic bait and switch and hit me with a maintenance plan and extended warranty. I called to discuss and was hung up on after they told me I could cancel it but still pay for it. STAY AWAY from Markiest and Victor if you decide to buy a car from them, but you'd be better off finding a different dealership altogether. More

This is the second time I had to bring my vehicle with in a month!!! First time they had it for over a week!!!I was supposed to go pick it up to take it somewhere else when they called and said my vehicle wa a month!!! First time they had it for over a week!!!I was supposed to go pick it up to take it somewhere else when they called and said my vehicle was fixed. I picked it up and not even a month later I brought it back for the same message 160 miles to max speed reduced to 65. Welp this will be the LAST time I bring in my vehicle to this rat thieving "business" they're in the business of price gouging! The second time the charged 5 hours, to "fix a fuel injector connector!! They're full of it!! STAY away!!!! Avoid the hassle and the pocket grab for your wallet. More

I bought a 2016 GMC Acadia for full blue book value. 3 months later I need a new transmission. $4000. Money I don't have. Ripped me off good. Thanks guys. 3 months later I need a new transmission. $4000. Money I don't have. Ripped me off good. Thanks guys. More

DO NOT BRING YOUR CAR HERE! Only put one star because it would not let me put 0 stars. I have brought my car here a few times. The first time they had my car for at least 2 week Only put one star because it would not let me put 0 stars. I have brought my car here a few times. The first time they had my car for at least 2 weeks and told me nothing was wrong with it. A week later I had to bring it back in and they found over 2k worth of things to fix. The next time I brought my car in they had it for 3 months - gave me my car back to me with lights still on in my dash - well a week out and I have to bring it back in because it will not start. They can’t even do the bare minimum of fixing what the car is in for the first time - their staff does not provide timely updates or correspond timely to insurance. More

Bait and switch. The vehicle that I came in to see was listed as $18,000. The sticker on the one I test drove was around $36,000. It was the only one on the lot and t The vehicle that I came in to see was listed as $18,000. The sticker on the one I test drove was around $36,000. It was the only one on the lot and the salesperson wanted me to start negotiating on it. The difference between $18,000 and $36,000 is way to large to negotiate. I would have left with the vehicle that day for $18,000 More

Do not work with these people. Sales staff was friendly but the management was horrible to work with Sales staff was friendly but the management was horrible to work with More

This is the day after my last review. You think Mark called me? NO! Go see my last review. They do not give a xxxx. My car was checked in today at another GMC dealership and was given a c You think Mark called me? NO! Go see my last review. They do not give a xxxx. My car was checked in today at another GMC dealership and was given a car while mine was being serviced.....I didn't have to be without a vehicle for repairs. Remember, my issue was a SAFTEY issue, not just maintenance. I wasn't given a 2 week response from Alpine service department. Drew took care of everything for me....because...safety. Shortline, for me to write not only 1 but 2 reviews on you, as patient and understanding a person I am, you had to really drop the ball. No longer looking to hear from anyone from your location. You won't do anything to improve what is obviously an ongoing issue with your place of business. I learned the hard way, but, I learned. Thank you. More

Very poor service! !! Was treated very bad from the service department! Scheduled an appointment weeks in advance!- They had my truck 9hrs and couldn’t complete a 45mi !! Was treated very bad from the service department! Scheduled an appointment weeks in advance!- They had my truck 9hrs and couldn’t complete a 45min diagnostics!!! then Asked to leave vehicle overnight to complete the diagnostics- Cindy Peterson was very callous in her explanation-stating that it is not their fault for the shortage of technicians and I could either leave my ONLY vehicle there overnight or I could take my business else where! Very DISGUSTED with how I was treated More