Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Takes to long and they act like they have their head up their xxx. Nobody actually knows what’s going on there their xxx. Nobody actually knows what’s going on there More

Great service and very timely. The entire team was very friendly and courteous. Thank you! The entire team was very friendly and courteous. Thank you! More

Great experience during our Jeep purchase 👌Paperwork was fast and hassle free. They made sure we got the best price and included our whole family while helping us choose a vehicle. fast and hassle free. They made sure we got the best price and included our whole family while helping us choose a vehicle. More

Service department truly treated me right and helped fix the issues my truck had quickly! the issues my truck had quickly! More

The staff are friendly and want to be helpful. Unfortunately, the brand new vehicle was sold to me as having 123 miles on it, but when I arrived it had over 2K miles. The vehicle's bumper was de Unfortunately, the brand new vehicle was sold to me as having 123 miles on it, but when I arrived it had over 2K miles. The vehicle's bumper was dented-in and someone had taken a can of spray paint to try and cover it up...a 5 year old could have done a better job. The dealer agreed to replace the bumper, but now I have to drive 100 miles back to the dealer to get it fixed. Also, the pre-sale inspection came back with all green, but I drove off and found the washer fluid reservoir was completely dry. When I got home I filled it and nothing happened...the washer fluid pump didn't work so I guess they'll have to fix that as well when I get the bumper replaced. Also, the vehicle is a PHEV that is eligible for new clean vehicle tax credits. Unfortunately, the dealership has been unable to provide me with the required "Time of Sale Report" that is needed for me to claim the credits and I'm unsure as to what will happen when I go to file my taxes. I like the vehicle, but there were way too many little things that were passed on to me to have to deal with. More

Staff was friendly and prompt great service. have dealt with this dealership over 10 years and 5 vehicles. have dealt with this dealership over 10 years and 5 vehicles. More

this was a factory recall which they did quickly. drop off and pick up were fast and efficient drop off and pick up were fast and efficient More

Mike tried his best to figure out why the red engine light would turn on intermittently. light would turn on intermittently. More

Awesome service every time everyone up there is always so nice and so great to work with nice and so great to work with More

Shawn called on Wednesday for me to change my Friday appt to Saturday. I agreed only if I could be in early. I arrived 8:15 and Shawn told me about 2 hours. I waited. There was only one other there. Many cam to Saturday. I agreed only if I could be in early. I arrived 8:15 and Shawn told me about 2 hours. I waited. There was only one other there. Many came and went in the 5 1/2 hours that I was there. The tires are okay but the crap they used to mount should have cleaned up. Poor quality control. I'm still waiting on decals for promised warranty work (weeks). Service manager has laundry list of excuses More