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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.4
1,048 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,048 reviews

June 08, 2024

Most miserable, poor excuse of service I have ever had. Will not be back, ever! More

by MWLONG0552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service
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June 07, 2024

Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. More

by NavyGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please More

by PATTIBURKHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure a young man brought a battery for my key fob and a mechanic
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June 06, 2024

Excellent customer service Melissa was so pleasant and accommodating to work with. Would definitely recommend Shottenkirk service department. More

by Stahlrvtravel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
June 06, 2024

Service was good but lacked communication and updates on vehicle. I had to call them for updates… More

by AMANDA.LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Jun 07, 2024 -

Shottenkirk Ford Granbury responded

AMANDA, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

Helpful
June 04, 2024

Got in on a Monday got a full service and pluses rotate tires under 1.30 minutes. Awesome More

by Robbyboston81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Jun 05, 2024 -

Shottenkirk Ford Granbury responded

Robby, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
June 01, 2024

Service was responsive, took care of the problems and made the pick up the easy. More

by byronedgmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

Helpful
June 01, 2024

Very friendly and knowledgeable. willing to get work done with my car in minimal time More

by shega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 30, 2024

No sales pressure, Charles was phenomenal and they got me what I wanted. Great experience More

by Michael G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Shottenkirk Ford Granbury responded

Michael , thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 28, 2024

They were very courteous and attentive to my needs and did what they said they were going to do And on a timely basis More

by Little john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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