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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

West Burlington, IA

4.5
133 Reviews

133 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

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June 18, 2024

I've owned my car 6months and already need new tires? There are 14,700 miles on the car! Plus I needed anew filter for another 55 bucks? More

by CLMEHAFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Wilhelm
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Savage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I liked working with Ephraim Twilley
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Helpful
June 14, 2024

The salesman was really nice. And I got a deal that I could not pass up. More

by BUCKYOU198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

Helpful
June 11, 2024

No Problems since this was a recall repair. I was in and out in good time. More

by 56RETIREDHAPPY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Heater
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Jun 12, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

Helpful
June 07, 2024

I went in for a trade-in, and left with a 2023 Nissan. This is well above my expectations. The paperwork was fast, and very inclusive. Thank you. More

by DOUGLASBROWN4422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montel Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Shottenkirk Superstore responded

DOUGLAS, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

Helpful
June 07, 2024

I had a great experience. We continue to buy and have our vehicles serviced at Shottenkirk. More

by LANCE.BECKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Newlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Shottenkirk Superstore responded

LANCE, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Superstore!

Helpful
June 06, 2024

Shottenkirk did a great job servicing our Jeep which had a recall on it. Highly recommend! More

by TYBROCKWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
June 03, 2024

I had a good experience with you company. People are friendly and the dealership was clean and comfortable ☺️ More

by CAROL38BAEZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 05, 2024 -

Shottenkirk Superstore responded

CAROL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

Helpful
June 02, 2024

They were amazing in getting my Kia fixed. Fast friendly service. Really appreciate the great customer service. More

by JHUNTIN137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
June 02, 2024

Always first class service! They communicate every step of the way with me. I do all my business with Shottenkirk! More

by LETSGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Moretz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Schaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

Helpful
May 31, 2024

Always prompt, courteous and professional service. I have never received less from this dealership. Have never heard a complaint from anyone I know either. More

by HEMERLING3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The group of employees who make appointments, check on warranties and answer all the questions asked of them constantly.
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Jun 03, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

Helpful
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