Shottenkirk Toyota Granbury

Salesman, Mike, didn’t reveal hail damage or dents in our phone conversations. He indicated that there was no damage. He also wanted the full down payment just to hold the truck for us for a few days. We phone conversations. He indicated that there was no damage. He also wanted the full down payment just to hold the truck for us for a few days. We sent a deposit instead. We drove 400 miles to see this truck. Please inform your customers upfront about any damages to the vehicle! More

From the start of my vehicle purchase I had trouble, but everyone at Shottenkirk made it right! Great service!I I felt they really cared about my satisfaction. I’m on the road now and very happy! Would reco everyone at Shottenkirk made it right! Great service!I I felt they really cared about my satisfaction. I’m on the road now and very happy! Would recommend to anyone looking for their next vehicle. More

Great service! Excellent customer service! no complaints here. We waited in the lobby and staff would check in on us until they finished with our car. Excellent customer service! no complaints here. We waited in the lobby and staff would check in on us until they finished with our car. More

On-time, professional, and kept me updated throughout the process. I generally always wait on-site for my car. There is a nice lobby for waiting, with WiFi so I was able to get a bunch of work finished. process. I generally always wait on-site for my car. There is a nice lobby for waiting, with WiFi so I was able to get a bunch of work finished. More

A Great Experience at Schottenkirk Toyota After facing some issues with another dealership, we decided to visit Schottenkirk Toyota—and it was the best decision we made! From start to finish, the experien some issues with another dealership, we decided to visit Schottenkirk Toyota—and it was the best decision we made! From start to finish, the experience was seamless. Hatlie, our salesperson, made the entire negotiation process incredibly easy and stress-free. Tyrone in the finance department went above and beyond, providing us with valuable information that helped us make informed decisions. It's clear that the team at Schottenkirk truly cares about their customers, offering fair deals and excellent service. I highly recommend this dealership to anyone in the market for a new car! More

Derrick is a standup guy and honest salesman. Came back to the dealership because of his customer service. Highly recommended. Came back to the dealership because of his customer service. Highly recommended. More

These folks really go out of their way to give you GREAT SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! More

Moriah has always treated me with respect. She is awesome! I look forward to hearing from her about my repair. She is awesome! I look forward to hearing from her about my repair. More

The Service Advisor (Heather) kept me informed about the progress of the repairs throughout my visit. I was also informed about other potential problems found and the cost of the repairs. Shuttle Service progress of the repairs throughout my visit. I was also informed about other potential problems found and the cost of the repairs. Shuttle Service was offered so I would not have to wait for the vehicle to be finished. I am very pleased with the Service Advisor and the Dealership. More

Did a good job. Neat and clean. Comfy waiting area. No hard upsell of services I didn’t need. Neat and clean. Comfy waiting area. No hard upsell of services I didn’t need. More