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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.4
1,473 Reviews
Call Service Center (817) 279-6800

1,473 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 03, 2024

Mariah was pleasant, professional, and helpful above and beyond. I got an awesome birthday car wash. Thank you so much Shottenkirk. I am a very happy customer. More

by Christi Lockhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024

Thanks to Moriah we are happy customers a job well done. The happy birthday car wash done well. Sincerely, Charles Christie and jenny Richardson More

by Ctrace3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024

Love this place and the people in it too. All the bases were well covered. More

by KATHERINE.HALL0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 02, 2024

Moriah was very efficient and handled my recall repair along with my scheduled milage service visit More

by DCLINDS650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
May 01, 2024

Denise Rand at Shottenkirk Toyota Granbury ordered me a new mirror. I will always buy my vehicles from her! More

by Frankibone22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Frankibone22 responded

Denise Rand at Shottenkirk Toyota Granbury ordered me a new mirror. I will always buy my vehicles from her!

May 01, 2024 -

Frankibone22 responded

Great customer service and she always helps me with everything. I need a wonderful employee.

Helpful
April 28, 2024

Shottenkirk doesn't need to lie about the arrival of the vehicles to make a sale. Toyota doesn't need that, it sales because of its brand. More

by AURELIO925
Recommend Dealer
No
Employees Worked With
Lexus Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aryan Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Shottenkirk Toyota Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-765-1020 and ask for one of our managers.

Helpful
April 27, 2024

Alex is amazing and Speak Spanish, gracias Alex ! Si hablan Español el los atenderá increíblemente More

by Adriana Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Shottenkirk Toyota Granbury responded

Adriana , thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

Helpful
April 23, 2024

Polite curiosity and timely Highly recommended Came in on 30 minutes notice Well done kids More

by Jeff.weick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Shottenkirk Toyota Granbury responded

Jeff., thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

Helpful
April 20, 2024

MJ was great when she called me to let me know about the new conviencie fee on card charges. I felt prepared for my appointment. I appreciate all the text reminders. Alex was awesome and took great care of More

by Delaneywinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ, Alex
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May 01, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

Helpful
April 15, 2024

Alex was supposed to follow up with me about a part. Never heard back from him about the follow up repair. More

by MANNCLAN333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

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