Shottenkirk Toyota Granbury

The experience was good at Shottenkirk. I've already purchased a car there, and that's why I decided to come back. They have friendly welcoming staff, and lots of hospitality. I've already purchased a car there, and that's why I decided to come back. They have friendly welcoming staff, and lots of hospitality. More

Bought my car here and had great service each time I had dropped it off for routine maintenance. This time it was for a recall and basic service like oil change, etc. I really needed the car back by the e dropped it off for routine maintenance. This time it was for a recall and basic service like oil change, etc. I really needed the car back by the end of the day and stressed this to Alex, my service writer. He sent me a text within the hour advising me the initial inspection was clean and green, car was in great shape. Two hours later he called and said it was complete and to come get it. PERFECT! More

Eli did a great job getting what I needed done and stayed in touch while I was waiting. in touch while I was waiting. More

Very professional throughout the process of buying my vehicle from the Shottenkirk lot. All personnel that I came in contact with were quite cordial and professional. This is my fourth Rav-4 the fi vehicle from the Shottenkirk lot. All personnel that I came in contact with were quite cordial and professional. This is my fourth Rav-4 the first I have bought from Toyota of Ft. Worth and three from Jerry Durant/Shottenkirk. Although I do not travel that far, but when I do I know I am driving a safe and sound product. Overall, I am satisfied with the service I received and love the product. Thank you! Regards, Gerry More

Lady at service was really nice and the young man took care of us, tanks care of us, tanks More

They greet you quickly but even when you have an appointment it took 90 minutes to get an oil change. appointment it took 90 minutes to get an oil change. More

When I have my pickup serviced there has never been a problem with any of the employees. They have taken care of everything that was needed. problem with any of the employees. They have taken care of everything that was needed. More

I purchased my 2018 Tundra in May took it in for its first service on September 13th, I put less than 5000 miles on it. After the oil change and tire rotation I was informed that it needed front brakes first service on September 13th, I put less than 5000 miles on it. After the oil change and tire rotation I was informed that it needed front brakes and a battery. I asked why none of that was inspected before it was sold. Was not able to provide me with an answer. The truck is burning oil, after spending almost a Thousand dollars on repairs I was told that the burning oil was normal. I might understand if it had 200,000 miles but it doesn’t it has 62.000. The truck has a factory trailer brake control. After pulling a camper back from a trip, guess what didn’t work. Doing some research I found a Toyota form that talked about TSB # 0036 trailer discount issues. Here we go back to the dealer what should have been a safety issue that Toyota knew about and had a fix for cost me another $100. My service advisor Eli Rodriguez’s was sympathetic and said he understood but there was nothing he could do. This is the first Toyota I’ve owned people talk about the reliability which might be true, but this dealership has me thinking otherwise. More

I had my car washed after the planned maintenance and it came out looking much worse than it did when it went in. First off, for third time I've had it washed there it was not dried. Then the water drops came out looking much worse than it did when it went in. First off, for third time I've had it washed there it was not dried. Then the water drops over all the car dried very white, I actually had to wash the window on the way home because the filth was distracting. It looks horrible today. More

Even though the staff is different than the last time I was there, the service was good. was there, the service was good. More