Shottenkirk Toyota Granbury - Service Center

Always great service Thank you to the team at Shottenkirk for great customer service! I bought my car here when it was Jerry's and have received the same great service wit Thank you to the team at Shottenkirk for great customer service! I bought my car here when it was Jerry's and have received the same great service with the new owner. More

Made 2 trips thinking my vehicle needed service but didnt . And it was a little annoying . Melissa did apologize and I was picked up.from my home to get my vehicle. That was a plus. . And it was a little annoying . Melissa did apologize and I was picked up.from my home to get my vehicle. That was a plus. More

Good people, good service Helpful service writers that don't seem like salespeople, which most dealers do. Timely and good communication while you wait on your car. After our Helpful service writers that don't seem like salespeople, which most dealers do. Timely and good communication while you wait on your car. After our Toyota was gone, I've continued taking our Lexus there and get treated with the same quality service. More

Good Service Most of the time we have scheduled our service, but even when we just showed up they were able to get right to us and did the service while we waited. Most of the time we have scheduled our service, but even when we just showed up they were able to get right to us and did the service while we waited. More

Had to take it back 3 times. Didn’t leak before, and after paying $3400, had to pay hundreds more to stop the leak. Stillnotfixed. after paying $3400, had to pay hundreds more to stop the leak. Stillnotfixed. More

I was disappointed. My previous experiences were awesome.. this one was disappointing. My first oil change since purchasing and 5000 mile check up. No one came out and t My previous experiences were awesome.. this one was disappointing. My first oil change since purchasing and 5000 mile check up. No one came out and told me anything about results. Were all fluids updated? Who knows? Not me because it wasn't reported in writing or verbally. Was everything mechanically perfect...who knows? Again, nothing in writing or verbally provided. My previous experiences were prior to the ownership change. I hope this experience is not reflecting future service experiences. I have always raved about the good service I have received. I sure hope this was a fluke. More

Courteous, helpful service staff & expert repair technicians The service team kept me informed, gave me a loaner when my car had its extended stay in their shop (A definite blessing!), expertly tended to my car' The service team kept me informed, gave me a loaner when my car had its extended stay in their shop (A definite blessing!), expertly tended to my car's repair needs, and worked with my unpredictable schedule when it was time to pick up my car. Thank you! More

Good Service They do a nice job. and a very fair one. I like the way they do business and take care of the customer. I hope they will get much like they were whe They do a nice job. and a very fair one. I like the way they do business and take care of the customer. I hope they will get much like they were when Jerry Durant owned the dealership. More

Great service. Courteous staff. I needed a ride back to my office after dropping my Prius off for regular maintenance. I’m new to Granbury. The young man that drove Courteous staff. I needed a ride back to my office after dropping my Prius off for regular maintenance. I’m new to Granbury. The young man that drove me was very friendly and he welcomed me here and told me some helpful things about Granbury. Greg, the service rep, was great to work with. And, the waiting area is comfortable too. More

First service at this location I called and had a time reserved and showed up 5 minutes early. The service representative was courteous took my vehicle and within 40-45 minutes the I called and had a time reserved and showed up 5 minutes early. The service representative was courteous took my vehicle and within 40-45 minutes the oil was changed and tires rotated and I was on the road back to the office all within my 1 hour lunch period. Awesome and friendly service .... More