Shottenkirk Toyota Granbury - Service Center

I purchased a 2008 Lexus 350 last year (used) from Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. I took it to the recommended place my Ins. company suggested, Terry Durant body shop in Weatherford,Tx. Cody, met us at the door said everything would be like new when they finished. Great service there. A week or so later I took the car into the shop in Granbury (Jerry Durant) for an oil change. I had just put new tires on and wanted the Nitrogen instead of air. Kevin was looking the the repair work and noticed the fan blade rubbing one of the lines near the radiator. He suggested I leave the car and take a loaner so they could repair the blade. After having it home for two days, I noticed a pool of liquid under the car. I called Kevin told him what I had found and he asked that I bring It by the so they could have a look. They found the radiator to be defective at one of the connections and replaced it with a new one. Long story short Our trip to California was coming up soon and if kevin and his team had not been so thorough in their work I Could see my Wife and me out in the lonely part of the panhandle stranded. The greatest auto service I have ever enjoyed in a dealership, and I have bought many cars in my day, is the Jerry Durant Toyota in Granbury with Kevin Williams and his associates, April Kitching and Melissa Cates. Its all about service with a smile and really caring about their work for their customers, Almost makes you want to break down again so you can go back!!. BOB W. HORTON............... More

These are super folks to work with pure and simple. The service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! More

My toyota tundra was vandalized while at work on a friday afternoon. Kevin assisted me over the phone to determine what was wrong with my truck. He then found a wrecker service for me. Three hours later I afternoon. Kevin assisted me over the phone to determine what was wrong with my truck. He then found a wrecker service for me. Three hours later I arrived at Durant Toyota where Kevin had a loaner car ready and available for me to drive. April was great, as always, in working with the insurance adjuster and having my truck repaired in a timely manner. I felt very safe and confident about having my truck towed and leaving it with them to be repaired. Derek and Cari went out of their way to assist me with an antenna and with paperwork for my insurance company. The whole experience with Durant Toyota was friendly, and I feel I could trust these people with more than just my vehicle if I had to. Thank you again for great service and for the comforting phone conversations during a scary friday afternoon. More

Genuinely nice people. This was for service on our Lexus. Facilities are clean, appear well organized and waiting areas are comfortable. Nothing else need be said. Facilities are clean, appear well organized and waiting areas are comfortable. Nothing else need be said. More

We appreciate April and George for the professional, friendly, and caring service they always provide. We have been coming here for more than 3 years, and we strongly recommend them to friends and famil friendly, and caring service they always provide. We have been coming here for more than 3 years, and we strongly recommend them to friends and family. More

I bought my Rav4 at the Brownwood dealership, an hours drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the car. That dealership was sold after a couple of years, and the quality of service went into a steep nose dive. Two years ago, they damaged my car when I brought it in for service and claimed it was like that when I brought it in. After calling me a liar and a scam artist wanting free repair, I vowed never to step into a Toyota dealership again. That all changed when I noticed a new Toyota dealership being built in Granbury, a 45 minute drive the other way. I decided to take a chance with them and couldn't be more pleasantly surprised. The waiting room is like someone's cozy family room. And everyone is happy and smiling. And instead of waiting 3 hours for my oil change, it was a less than an hour. Jerry Durant's dealership should be a model for all service centers everywhere. More

Great service. also good communication between the service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. More

BY FAR THEY HAVE THE BEST SERVICE DEPARTMENT I HAVE WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! WORKED WITH - I WILL LEAVE WORK EARLY JUST TO GET INTO THE SERVICE DEPARTMENT - CAN NOT SAY ENOUGH!! More

We needed a wheel alignment, and oil change. New tire We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked We needed a wheel alignment, and oil change. New tire needed, not available- they loaned us a car for the night. From the young lady that checked me in to the shop superintendant to the mechanic-I have never seen more helpful polite people. Will I come back to this dealership to buy a new car? You bet I will. They are great!!!! More

I visited Jerry Durant Toyota because my vehicle was consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal f consuming motor oil at a quart every week. I also was due for my regular oil change and had a problem with the rubber pad on my parking brake pedal falling off. I was told come get my vehicle because it was ready. I showed up and was told the drain plug was loose and that was the problem. I then told April Lane that it does not leave any spots in the garage and I have had a few oil changes since I noticed the problem so that could not be the case. I asked to speak with the mechanic so he could tell me what he found "Kale Ogden" came inside and said the Drain Plug was loose and that was the problem. I told him why I was sure that was not the cause for the oil consumption and that I had noticed a wet spot on the under carriage. He agreed to put the vehicle back on the lift so we could take a look. I went to the garage and showed him the wet spot and he then told me it was the transmission leaking. I asked why no one bothered to mention I had a transmission leak and he said it appeared to be a small leak and it should not matter. He then told me that he had just assumed that I was either exaggerating or did not know what I was looking at on the dip stick and that is why he had assumed it was leaking at the drain plug. I then told him how much oil it was loosing and that I believed the motor was actually burning the oil. He walked to the rear of my vehicle and shined a light in the tail pipe then told me to come take a look. The inside was wet and black with a very greasy residue and he agreed oil was making its way out through the tailpipe. I then asked about warranty coverage for both the oil consumption and transmission leak because I payed for extra coverage. He said we needed to talk with April Lane about getting a Claims Adjuster to come out because replacing the motor would be costly for them to do. She came out and told me that I needed to keep an eye on the oil level and report how much I was needing to add so they could have the data for an oil consumption test. I then asked Kale how much oil he had put in the motor he told me 5.5 Quarts. I told him it has a capacity with filter of only 5 quarts and I didn't appreciate them deliberately over filing it in an attempt to hide the problem longer. Especially when they assigned me homework of monitoring oil levels. When you pull the dip stick its well over the max line thanks to Kale April promised to call me back in a few hours with news from the warranty company. I went outside to my car and found what looked like a repaired rubber cover on my parking brake pedal. I touched it and it fell off. they had simply put the broken part back on and did not mention it to me. I found April again and asked her why it was still broken and she told me that was not covered by the warranty. I only said I needed it fixed and had no implied that I expected it to be a free repair. I then left and waited for a call.....7 days later I called her back she told me she was still waiting on the warranty department and that's why she had not called even to give me an update and she would call again She called me back and said that I would have to drive 1000 miles before coming back so they could see how much oil it had used (which wont be an accurate test with an over filled motor) and I will have used 1000 miles of my warranty to do diagnostic work. She then told me that if they took the motor apart only certain things are covered and After internal examination I may get stuck with the entire bill. These warranties sound like they cover everything when they want your money, Then when you need to use it they tell you it may not cover of all things the motor?? What is a Powertrain Warranty For? Maybe my oil burning motor and Leaking transmission?? More