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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,063 Reviews
Call Service Center (855) 236-1258

2,063 Reviews of Sierra Toyota - Service Center

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April 15, 2024

Very courteous staff. Service was completed earlier than expected. No upselling or unexpected charges. Inspection results were explained clearly. More

by Vickijfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 10, 2024

Took my 2022 Toyota Camry TRD in for service today. Carlos N. Was my service writer super nice guy, service was very quick, the dealership is very nice and clean. Thank you. More

by Robcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Sierra Toyota responded

Glad to hear you had such a positive experience! Carlos N. sounds like he provided excellent service, and it's great that everything was efficient. A clean dealership adds to the overall experience. Thanks for sharing, and I'm sure Carlos and the team appreciate your feedback!

Helpful
March 20, 2024

Had a question about my Highlander remote (Why isn't it working correctly, or communicating with my car?) and Jared Pangus was exceptional in helping me discover/resolve the issue. Daniel, in Parts, was al More

by gethappystaff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for reaching out about your Highlander remote. We're happy to hear that Jared and Daniel provided exceptional assistance in resolving the issue for you. At Sierra Toyota, we're committed to delivering excellent service and support to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Helpful
March 08, 2024

The service was excellent. The staff is helpful. Excellent customer service and availability. Very reliable. More

by bernardita513ortega
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

We are so happy that you had a great experience.

Helpful
March 08, 2024

Friendly staff. Organized. Punctual. Very helpful. So glad I chose Sierra Toyota. I feel like I am number one when I am there. More

by ao77iris
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your kind words! We're glad to hear you had a positive experience at Sierra Toyota. If you need anything in the future, just let us know.

Helpful
March 07, 2024

The service was excellent. The staff is helpful. Excellent customer service and availability. Very reliable. More

by bernardita513ortega
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Sierra Toyota responded

We are so happy that you had a great experience.

Helpful
March 07, 2024

Been dealing with Toyota for years. On my 10 vehicle. Wouldn't go anyplace else Great people More

by CDICATALDO
Recommend Dealer
Yes
Employees Worked With
Woman Melanie I think
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your loyalty and kind words! We're honored to have served you for so many years and through 10 vehicles. Our team at Toyota values your trust and is grateful for your continued support. If you ever need anything, we're always here to assist you.

Helpful
March 06, 2024

I was met at the drop off by a friendly girl who took my keys. I was greeted inside by someone who took my information. I only waited 45 minutes and the work was done. More

by DANNAJUDD
Recommend Dealer
Yes
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for sharing your positive experience! We're glad to hear that you were met with friendly service from the moment you arrived, and that your vehicle was serviced promptly. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

Helpful
March 03, 2024

Sierra Toyota always provides terrific service. They go out of their way to ensure what I need taken care of gets done. I wouldn’t go anywhere else. More

by DawnWeatherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your kind words! Your satisfaction is our top priority, and we're committed to going above and beyond to ensure your needs are met. We truly appreciate your loyalty, and we look forward to serving you for years to come.

Helpful
March 03, 2024

Why does toyota send me coupons for service I can't use on oil changes that limit to 5 quarts. Why can't service return hub locks. Everytime I come to sservice have to check lug nuts, stem valve covers a More

by AUBUCHONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Beyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for bringing these concerns to our attention. We apologize for any inconvenience you've experienced with our service coupons and the return of lug nut locks. Your feedback is valuable to us, and we'll make sure to address these issues with our service team to improve our processes. Please feel free to reach out directly if you have any further questions or concerns.

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