Toyota of Simi Valley - Service Center

Ashley is not a good employee, poor service My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it shoul My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it should have been She sent the driver to Moorpark instead of sending him to pick me up when I was right down the street Resulting in me having to wait an hour for my pick up I've never had to wait that long for any pick up she didn't look to see where my address was to coordinate a timely pick up she had her child at the counter when I was finally able to get my car she was not available three times when I called and it went to her voicemail when I tried to call about my pick up and why it was taking so long None of this is acceptable service! I have been coming to this service center for 30 years and never had such a bad experience or bad service! when she heard my complaints at the counter upon getting my paperwork,, she not once apologized for the inconvenience or her lack of scheduling. Instead she ignored everything she heard knowing full wee that she's in charge of scheduling the shuttle. The driver relayed to me that this happens all the time and then he ends up getting the brunt from customers . Again not acceptable ! I am very unhappy with my experience last night and I had an appointment I was late for due to her incompetent service . I would like this addressed with her supervisor so that others are not impacted so negatively as I was! More

Rating of service at DCH TOYOT the person who received me at the front desk was very helpful and welcoming, she also had a cheerful smile. The wait this time was not long, only a li the person who received me at the front desk was very helpful and welcoming, she also had a cheerful smile. The wait this time was not long, only a little more than an hour which is acceptable. Besides the person had a friendly attitude which goes a long way in helping customers feel at ease More

GOOD service I made an appointment... I was out after 2 hours for routine service, no oil change. Service advisor was great, informed me on what I need to do. I made an appointment... I was out after 2 hours for routine service, no oil change. Service advisor was great, informed me on what I need to do. More

Exceptional as always Make an appointment for your service if you can. Things go smoothly when they are expecting you. If you need the shuttle service take advantage of i Make an appointment for your service if you can. Things go smoothly when they are expecting you. If you need the shuttle service take advantage of it they treat you like a King or Queen! More

Problem Turned Around the Better Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. I have gone through problem after problem with my visit. They tell me it will take a hour for a routine service, and I end up waiting for 2 to 3 hours. I have no updates ever. It's really annoying because I do make the appointments (sometimes on Saturdays but also during the week too IF I can come in then, always in the morning)....This time, it took 4 hours when I was told a two hour wait. I had to be at work, and hate having that expectation being wrong. I am a patient person, always have been, but after numerous visits of this occurring, as well as being pushed into buying things my car doesn't need, I had it. Bill took care of me and same thing occurred but this was the worst. I came in for a oil change, and requested my parking brake be tightened (I had my breaks done a year ago there, was told that it was done then but it literally was SO loose, I thought it was going to come off). So they said they would do it. NEVER told me it would cost anything, and just gave me the estimate for the oil change. Bill comes back with the invoice for $130...and I was frustrated, because I couldn't understand why this would be charged for when clearly it wasn't done right. Turns out the previous service writer for the breaks didn't disclose that I couldn't have it tightened at the time and he just told me it was done. That was upsetting. Bill got the manager, and she took care of the price of it, and they comped it for the breaks as they should. Bill was helpful, so was the manager (didn't catch her name). They listened to me vent, and I appreciated that! I honestly won't return because the time thing seems to be a common trend that is always the same, but at least my issue was made better, and left on a more positive note. More

Quick, fast & friendly Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would sho Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would show more urgency. More

Scion XB alignment Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats cov Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats covers were left inside the car, so I had to take these and led drove More

Very efficient Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was don Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was done when the car was ready. Best service experience at this agency. More

Eddie in service is a credit to your organization. Eddie in service was very helpful. From the time he met me at my vehicle I fealt at ease, he answered all my many questions and made certain the serv Eddie in service was very helpful. From the time he met me at my vehicle I fealt at ease, he answered all my many questions and made certain the service on my new Tundra went smoothly. Eddie went out of his way to find the special aftermarket lug nut socket for my truck to endure the rotation if my tires. Eddie is a sincere dedicated member of the Toyota Team. More

Great Service!! Truly DCH!!!! Thank you for a painless, fast & easy routine maintenance check up!! The shuttle drivers are always so polite as well!! Delivering Cu Truly DCH!!!! Thank you for a painless, fast & easy routine maintenance check up!! The shuttle drivers are always so polite as well!! Delivering Customer Happiness!!! More