Simpson Chevrolet of Garden Grove

Don’t even bother talking to them. Tired of the bait and switch xxxx. Unbelievable that someone still falls for this. Don’t go to this dealership until you have a written offer from th Tired of the bait and switch xxxx. Unbelievable that someone still falls for this. Don’t go to this dealership until you have a written offer from them. I’ll go to the next transparent Chevy dealer for my order. Do your homework and compare the prices upfront. More

No problem with the service. Michael left me a message when done and work was good when done and work was good More

Went in for first service to have oil change etc. which including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer beware” More

Its always a pleasant experience bringing my vehicle to Simpson Chevrolet for service. Yobani always goes above and beyond. Simpson Chevrolet for service. Yobani always goes above and beyond. More

Save yourself 1.5 to 2.5 hours of your life for a simple oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment) has been 1.5-2.5 hours for an oil change. Terrible service!!! Each time I go in, the service techs try to upsell and make "dealer recommended" service suggestions. Save yourself a ton of money by researching manufacturer recommended services before you agree to any and all "dealer recommendations". By far, the worst auto service I have ever received. PS...if and only if, they complete the complimentary car wash, they do not dry it. Say hello to water spots all over your chrome! More

Terrible Service Department. Left my car overnight so they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late afternoon and they said the tech was out on a ride with a customer and still No One called me back. Then they closed shop and went home. No offer of a loaner car. How am I supposed to get to work??? Don't buy from them or take take your car there for service. The service manager should be fired. Had to enter one star to submit but it should be negative 5 stars. More

1 - I leased a vehicle from them 3 years ago and they sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I n sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I need to fend for myslef, and although i bought the insurance from them they will not do anything to help. 2 -- GM financial -- they are charging me a disposition fee and say that can only be waived if I bought another car and financed it through GM financial. Word of advise -- go somewhere else! More

VERY UNPROFESSIONAL. DONT EVEN WASTE YOUR TIME HERE. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. More

2018 Chevrolet Volt Back in February of 2018, my wife and I bought a new 2018 Chevrolet Volt from Simpson Chevrolet of Garden Grove. The purchasing nor service afterward Back in February of 2018, my wife and I bought a new 2018 Chevrolet Volt from Simpson Chevrolet of Garden Grove. The purchasing nor service afterwards was okay. But I have to give them a bad rating because my Volt did not come with the 110V charger like it was supposed to. Prior to us taking ownership, someone had stolen a bunch of these car chargers. They indicated that the chargers were on back order and they would be receiving them in a few weeks. Unfortunately, when I went back to the dealership, they would not provide me with a charger because on the sales invoice / purchase documentation did not indicate that the car was delivered without a charger and one would be provided at a future date. Prior to this, I had great experience at Simpson Buick GMC of Buena Park. My prior experience at Simpson Chevrolet of Garden Grove was mediocre. It makes sense because Buick and GMC are more high end GM vehicles but Chevrolets is their low end brand. Even though this purchase was done over a year and a half ago, I should have posted this review on Yelp much sooner. My last words to Simpson Chevrolet of Garden Grove is "see ya!". I will never buy from them again. The first mistake they make is on them and they will never get a 2nd chance. More