Simpson Chevrolet of Irvine

I brought my Traverse in for an oil change and was told to replace water pump for $2000 the mechanic locked the keys in the car then damaged the door. Dealer then sent traverse to repair bodywork I got car to replace water pump for $2000 the mechanic locked the keys in the car then damaged the door. Dealer then sent traverse to repair bodywork I got car back about a week and a half later and noticed immediately that AC did not work took it in and told I have to replace front and real evaporators 6000. Center counsel latch was broken and told that was another 400. So after a simple oil change at this dealership I have over $8000 worth of repairs in about two weeks and I have had my car for only a few days last month. Tried to get assistance from GM vehicle only has 88000 miles on it and their answer is no. So 8000 of work required when the AC was working great when we dropped it off now it is dead and it was not in my possession. I was ready with approved loan to purchase a new trax but not now. I currently own two GMs and have owned only GMs my whole life….I will not be buying another GM nor visiting this dealership. There is no reason for this vehicle to have this many problems and no reason for the Dealership and GM to leave me like this and if you can’t help you have lost a faithful customer. More

Simpsons is a very well run dealership. James Simpson in service is excellent and thorough. James Simpson in service is excellent and thorough. More

I am very happy with how fast the dealership took care of my truck. And how the respresentative stayed in contract. my truck. And how the respresentative stayed in contract. More

The folks at the dealership were friendly and helpful. The service on my truck was complete in about one hour which was amazing. I will definitely bring it back here. The service on my truck was complete in about one hour which was amazing. I will definitely bring it back here. More

Victor and Randy won my business through answering my call, providing helpful new vehicle information and proactively assisting me with a factory order. Due to an existing GM relationship with another de call, providing helpful new vehicle information and proactively assisting me with a factory order. Due to an existing GM relationship with another dealer, I anticipated buying my new truck elsewhere for a “better deal” however this other dealer was no match for Victor and Randy’s level of customer service. When my truck arrived early, it was no question that I would drive 60 miles from my home to purchase from Simpson Chevrolet instead of the closer dealer. More

The electrical problem still persists. I feel nothing was fixed. Technicians left their trash in my car was filthy, dirty. There is a technician there by the last name, Simpson, very unpro I feel nothing was fixed. Technicians left their trash in my car was filthy, dirty. There is a technician there by the last name, Simpson, very unprofessional and very rude. More

I take my 2012 GMC to the dealer because they found an issue I had with the front end and fixed it since then I have used Simpson for routine maintenance and feel their safety check keep my car running sm issue I had with the front end and fixed it since then I have used Simpson for routine maintenance and feel their safety check keep my car running smoothly. More

James Simpson is the best and makes the service visit a pleasant one. Easy In Easy Out! pleasant one. Easy In Easy Out! More

Every time we come to this dealership for service, we have encountered an issue - typically surrounding poor customer service and lack of even adequate assistance or a sense of customer care. I will not have encountered an issue - typically surrounding poor customer service and lack of even adequate assistance or a sense of customer care. I will not get another chevrolet simply because the dealership’s service department has been so disappointing. More

Joaquin and the rest of the team were very easy to work with. They didn't insist or pressure me into buying additional things that I was not interested in. There weren't any surprise add-ons at the end, an with. They didn't insist or pressure me into buying additional things that I was not interested in. There weren't any surprise add-ons at the end, and they were very straightforward with discussions on pricing. I would recommend that people go to this dealership if they are looking to buy a Chevy. I can't stress enough that they are very straightforward with their pricing and don't try that typical sales approach of artificially inflating the price to make you negotiate the price down! More