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Sir Walter Chevrolet Company - Service Center
Raleigh, NC
35 Reviews
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35 Reviews of Sir Walter Chevrolet Company - Service Center
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Helpful July 12, 2023
if you like crooks and thieves or just genuinely don't like money and wanna waste it then Sir Walters is for you. I purchased a used ZL1 with 69000 miles on it these busters sold a really messed up car ,l like money and wanna waste it then Sir Walters is for you. I purchased a used ZL1 with 69000 miles on it these busters sold a really messed up car ,looks nice, runs great for 3 days, at retail . fast forward 2 months of which i got 3 weeks of use , car has been in shop rest of time plagued with problems. which ultimately is gonna cost me an additional $8800 on top of the $53000 i spent on car. when i first inquired about the issues i was politely asked to leave cause they don't work on modified cars.. now i bought the car modified from this dealer . when i brought the car back a 2nd time and asked to return it to stock the shop manager told me over the phone that they don't work on heavily modified cars , and that his guys cant work on these they don't have knowledge to work on these . and that they knew my car was going to be an issue that's why they got rid of it. now in fairness i did ask for a gas pedal cause the one of codes was a tps code to which the car has 3 spots that could throw this code . this wasn't the fix .. now the statement being made is i didn't buy the warranty. ok if i had the car a few months and came to with these problems its one thing, but i literally reached out the first time 3 weeks after purchasing the car. and even if warranty was purchased your statement to me is that we cant work on car its modified . my other issue claims were made that they did there post inspection after purchasing vehicle, change oil new tires things of that nature.. and somehow they missed the leaking oil from crank seal and pcv system also missed the missing bolts from driveshaft causing a major vibration. there were loose wires dangling these were ground wires , the tires are pretty much burned off (really dont care about the tires) . also missing bolts from exhaust and rear bumper of car .. amongst other issues plaguing the car . they went as far as clearing the check engine light so car could be sold..so that said their only come back is well you bought as is and you didnt buy warranty. ok cool so i learned that no 1 sir walters is full of xxxx and second never buy a single thing from these cats they will take you for everything . thanks sir walters for the excellent customers service . DONT BUY FROM THEM UNLESS YOU WANT A PRETTY PILE OF TRASH More
by fieldingdd82
Employees Worked With
Matt Birckhead
November 02, 2022
Kyle did an excellent job on getting me in and out in a timely manner. I was greeted promptly my information was already in the system by using the My Chevrolet mobile app so it make the whole process stre timely manner. I was greeted promptly my information was already in the system by using the My Chevrolet mobile app so it make the whole process streamlined. I would recommend Sir Walter Service/Sales team to anyone! More
by thomas.1.morris
Employees Worked With
Kyle Hedglin, Matt Birckhead
October 17, 2022
When I came to the dealership I did not have to wait, it didn't take long at all for the service to be complete. didn't take long at all for the service to be complete. More
by ibvlb22@gmail.com
Employees Worked With
Sylvester the manager and the parts guy in the rim section, Matt Birckhead
September 01, 2022
The service was fine with changing my oil in my truck but the customer service continually asked me the same question at least two times that was a little annoying the customer service continually asked me the same question at least two times that was a little annoying More
by Terryfjeldheim
Employees Worked With
Mike
April 02, 2022
I have been a customer of Sir Walter Chevrolet for about 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and ver 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and very considerate of my needs. They are great! More
by Happy Buyer
Employees Worked With
Matt Birckhead
March 24, 2022
On 2 trips from Alabama to Raleigh, my 2002 Chevy Duramax Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise control. I put it into 3rd gear, then back into drive and it accelerated. It was fine for 4 months. In February, it occurred again after slowing down to a crawl for 30 minutes on the highway for an accident and I discovered that I could put my foot on the gas pedal halfway for it to speed up. I had stopped, turned off the ignition, and drove up and down a side road. It took a few days at Sir Walter since I took it in on Friday and it was repaired by Tuesday so I could leave on Wednesday. There was water in the fuel and the fuel filter was clogged. Everything was cleaned and replaced and it runs so much better. Tyler Hight and Norman, the technician, spent time with me explaining everything and told me to add diesel additive when I refueled the first 3 times and then when I get an oil change. I should also get a filter replacement every 10-25,000 miles. I may have also talked to Derek Landis. More
by tremaine
Employees Worked With
Tyler Hight and Norman, the technician, Derek Landis?
December 13, 2021
In March 2021 I bought a new Silverado Custom Trailboss (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad b (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad batch of parts that were put into trucks right around the time mine was manufactured. It will lead to severe engine issues. GM is aware of this but the repairs are taking longer than usual due to supply issues. They have also suspended the loaner vehicle program due to supply issues. (I understand supply issues are global right now and I am sympathetic to that) I was trying to figure out a solution to have my truck diagnosed in a way that would be most convenient for me. They were trying to buy my truck and sell me a new one instead of trying to figure out how to help me with my problem. They were extremely pushy with this. “If you don’t like your truck and it is giving you problems why don’t you sell it back to us and let us put you in something new” They wanted my V8 and wanted to sell me a 4 cylinder. I spent 2 hours there while the sales person kept saying they would go see if they could do anything to help with my service issue. Each time they came back with a different sales pitch to get me in a new truck. I have a brand new expensive truck and I have to worry about it breaking down and stranding me somewhere. I haven’t had that worry since I was a broke college student. Service Experiences: 1st oil change and tire rotation took 1.5 hours with an appointment. On the 2nd oil change and tire rotation I asked how long it would take and they quoted 1.5 hours again. They said there was a line of cars that came in ahead of me. I mentioned that was the point of making an appointment and that the wait time was excessive. They finished in under 30 minutes. I would not recommend working with this dealership or buying GM. More
by pjmcarth
Employees Worked With
Thiago
