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139 Reviews of Sloane Honda - Service Center
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August 13, 2015
Very Unprofessional I took my 2013 Honda Accord Sport in for servicing at Sloan Honda last year because there was a grease leak in my Axle and or CV Boot. I notice the s I took my 2013 Honda Accord Sport in for servicing at Sloan Honda last year because there was a grease leak in my Axle and or CV Boot. I notice the same issue happened again when I recently brought it in to a local mechanic for an inspection. I contacted Sloan Honda to make an appointment on Tuesday August 4, 2015 at 10:00am. I dropped my car off to Paul Reese and he stated that a diagnostic test had to be run to determine if it was the CV Boot or Axle that was the issue and would check to see if my vehicle was still under warranty. I asked Paul when I can expect servicing to be completed on my car and he said by 4:00pm that same day. I came back to Sloan Honda at 4:00pm and I asked Paul if my car was ready yet and he stated my car was next to be serviced. I decided to wait for my car and after an hour or so, Paul came back and told me that they do not have the parts to fix my car. I was told to schedule another appointment the following Monday (August 10, 2015) and Sloan Honda will provide me with a loaner car. On August 10, 2015 I dropped my car off to Mike because Paul was out sick and I asked Mike when will my car be ready. I was informed that it would be ready the following day Tuesday, Aug. 11 at 4pm. The next day l called the servicing center and asked if my car was finished and Paul stated they forgot my car was back and there and someone dropped the ball on it and forgot to service my car. Eventually, I got my car back on August 12, 2015. There were multiple occasions where the servicing center could have called and kept me informed on the status of my vehicle. It was an inconvenience to me having to take off of work and leave early two days which could have been avoided if I was informed that my car would not be ready when I was told. Initially on Tuesday, August 4, 2015 Paul could have called me if he knew that the car was not yet serviced and would be delayed in completing. Then the following Tuesday ( Aug. 11) someone dropped the ball and forgot to service my car as in his exact words. I had an appointment and somehow someone forgot to service a vehicle that was scheduled. I am writing this because I wanted to let you know of my experience coming into your Honda servicing center and wanted to bring to your attention the issues that I came upon. I hope you can read this email and find ways to improve your servicing center. I hope to help save someone else from the same issues. More
by jayskee
Employees Worked With
Paul Reese
Helpful June 04, 2015
Left in waiting room for two hours Three days now and no call back. Went to get my oil changed Monday evening June 1 was given a slip by the employee in the garage and told that someone Three days now and no call back. Went to get my oil changed Monday evening June 1 was given a slip by the employee in the garage and told that someone would get me when my van was completed. Two hours later went to find out why a oil change was taking so long and was told they had no idea where my van was. Called and left my name and number on the service managers voice mail and STILL no response. Seemed like a good idea to lease from this dealer but now I don't know. Easy for them to say to come back tomorrow already inconvenienced for one day. More
by Gerry B.
Employees Worked With
Unknown
February 12, 2015
Customer service is beyond awful I bought my hoda at this particular dealership and the salesmen are, yes, very nice. However, there is a recall on 2010 Honda civics paint... When my I bought my hoda at this particular dealership and the salesmen are, yes, very nice. However, there is a recall on 2010 Honda civics paint... When my paint started cracking (last year 10/2014) I had stopped into the service deptarment. They took photos of my paint and then proceeded to tell me they would not be able to fix this issue today and they would be in contact... It's now mid February 2015.. I was in need of an oil change and came to sloane again and spoke with someone about my paint again... They then told me it is my job to call their collision guy and speak to him but they were told to tell me it would be another month or more!!! Why is it the customers job to call them?! I have stopped in here twice and spoke to numerous people within the dealership about this issue. IT IS A RECALL!!! Needless to say, this will be my LAST visit here. I will never recommend this dealership to anyone! AWFUL CUSTOMER SERVICE. When I asked to speak with the manager I was told he was too busy.... I work in customer service and am myself a manager and would never treat my loyal customers with such disrespect. More
by Nicolexamy
Employees Worked With
Marc Downey
February 07, 2015
Service manager is listening to his customers I had some problem with my car. I told all these to the service manager Mark Viggiano and he very respectfully was listening to me and resolved the pr I had some problem with my car. I told all these to the service manager Mark Viggiano and he very respectfully was listening to me and resolved the problem. More
by Svetlana
Employees Worked With
Mark Viggiano
January 14, 2015
Very good costumer service, different options for a good pri I own a Honda Accord 10 for three years and I love it, I dropped at Honda dealer on Bustleton and Haldeman Northeast Philadelphia for inspection and I own a Honda Accord 10 for three years and I love it, I dropped at Honda dealer on Bustleton and Haldeman Northeast Philadelphia for inspection and some other services, everything was taking care in short period of time, they offer me the discount of the week and reason price, I'm using the service for more then 8 years and I like going there, the people like Ean Mike and management are very helpful . More
by Eduart Nikolla
Employees Worked With
EAN
January 09, 2015
Sloane is Awesome!! I can't sing enough praises about Sloane. Great service and sales team! The purchase of my Honda Pilot was a great transaction as well the sale of my I can't sing enough praises about Sloane. Great service and sales team! The purchase of my Honda Pilot was a great transaction as well the sale of my CRV. I have had major issues with my Pilot since purchasing but Sloane always takes care of the problem with efficiency and top notch service. I tell all my friends who own Hondas or who would like to purchase to visit Sloane because they won't be disappointed! #loveSloane More
by Bree
Employees Worked With
Michael Mealy
November 24, 2014
AHMED ROMIH ( YOU ARE ONE OF THE BEST ) Thank you very much for your cooperation and your services you are really one of the best dealership and service centers for cars I'd ever seen, and y Thank you very much for your cooperation and your services you are really one of the best dealership and service centers for cars I'd ever seen, and you always succeed in achieving your objective ( A FULL SATISFACTION FOR ALL YOUR CUSTOMERS ), You're truly professional, serious and committed to our total satisfaction, and gaining our trust excellent , Thanks again , especially SLOANE HONDA Director, Michael Mealey, and Nicole Gallagher, GOD BLESS YOU ALL AHMED ROMIH 11/20/2014 More
by AHMEDROMIH
Employees Worked With
SLOANE HONDA Director, IFMichael Mealey, and Nicole Gallagher,
November 15, 2014
Michael Mealey can't be assistant manager We use the facility from 2008 with our new Acura TL. Everything was just fine. On November, 11 we did inspection. The tires were checked. Price for i We use the facility from 2008 with our new Acura TL. Everything was just fine. On November, 11 we did inspection. The tires were checked. Price for inspection is $76, higher than other places, but it’s OK with good quality of service. We didn’t use the car for 3 days. Today when we started the message appears:”Check your tires”. We came back to the station and explain the problem. Michael Mealey was very rude, told stay in line, take the number and you have to wait about 1.5 hour???!!!! After we called for the General Manager Mike the problem was resolved in few minutes. Why General Manager should be bother, why assistant service manager Michael Mealey can’t do his job? He represents the face of the big company? Neli Vodov, 215-833-7711 More
by nelivo
Employees Worked With
Michael Mealey
August 08, 2014
Oil Change & Tire Rotation Used Express Service - quickly in and out. Accepted a competitors coupon for both services that saved some dollars. Techs were friendly and efficient. Used Express Service - quickly in and out. Accepted a competitors coupon for both services that saved some dollars. Techs were friendly and efficient. Great Job More
by jealkon
Employees Worked With
Don't Recall
August 08, 2014
Took my car for repairs. Excellent service & very expedient. Always do quality work. The waiting lounge is very comfortable & there is a very good range of media supplied to Excellent service & very expedient. Always do quality work. The waiting lounge is very comfortable & there is a very good range of media supplied to help you pass your time. If you like extreme silence, Sloane also has a Quiet Lounge where yor can meditate or read in expreme silence. They even have booths with desks where you can do work & nobody will be able to see your paperwork. More
by jrklapp
Employees Worked With
Michael Mealy
