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156 Reviews of Sloane Honda - Service Center
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October 29, 2016
The only place I have my car serviced! This is the second Accord I bought at Sloane. I choose Sloane, first, because it is convenient. I can drop of my car in the morning, get a rental (fre This is the second Accord I bought at Sloane. I choose Sloane, first, because it is convenient. I can drop of my car in the morning, get a rental (free if the repairs are expensive), get to work on time, and pick it up on the way home. They also have express service. Drive in for an oil change, or check on some thing, no appointment, and I'm out. This time it was a tire indicator light. I was out in 45 minuets. When the car is in for a scheduled service, the have a shuttle service, if you need it, They never begin a repair without consulting me about why, how much it will cost, and if I want it done and how long it will take. The waiting area is large, and comfortable., Lots of seating, 2 TV's, Coffee, snack machine, newspapers magazines & newspapers. I trust Sloane to be honest, and do excellent work, and I'm never disappointed More
by CGG48
Employees Worked With
Service "bay" check in person, check out person, Friendemic Support
October 17, 2016
state Inspection Although I didn't have an appointment I received first class service. They were fast and efficient in the analysis of what was needed and given my opt Although I didn't have an appointment I received first class service. They were fast and efficient in the analysis of what was needed and given my options for work their records showed were also due. Eash step of the process was completed in a timely and professional fashion. More
by wjphillips
Employees Worked With
Friendemic Support
October 01, 2016
Great sales and service experience Both sales and service experience have been great. The sales process quick and easy. Every time my vehicle need service it has been quick, and beyond Both sales and service experience have been great. The sales process quick and easy. Every time my vehicle need service it has been quick, and beyond my satisfaction . Thank you Sloane Honda More
by 15 CRV
Employees Worked With
My salesman was Ervin Bilbili
September 01, 2016
Finance - no service Stopped in to cancel a service contract I had on an Accord I had traded in at another dealer. Raphael White took care of the whole thing. Very profess Stopped in to cancel a service contract I had on an Accord I had traded in at another dealer. Raphael White took care of the whole thing. Very professional and courteous. No problems. No questions asked. I bought the Accord from Sloane and had no problems with the dealer or the service dept. which was excellent. Would have dealt with them again if they had showed up on True Car. More
by JDoc
Employees Worked With
Raphael White
April 06, 2016
Great customer service! Nicole was very nice and helped me out with a smile on her face the entire time and was just great overall! No complaints at all. Nicole was very nice and helped me out with a smile on her face the entire time and was just great overall! No complaints at all. More
by t321
Employees Worked With
Nicole Gallagher
March 24, 2016
I recommend Levon Oganesian Levon Oganesian recommended the new Honda Pilot to me. He patiently described the features of the car to me and was very professional. He took the ti Levon Oganesian recommended the new Honda Pilot to me. He patiently described the features of the car to me and was very professional. He took the time to make sure I understood most of the features of the car. More
by Maggie
Employees Worked With
Levon Oganesian
September 27, 2015
Key Replacement didn't go well I've lost one of the two keys of my 2014 Odyssey. When I called Sloane to have the new key since I have the piece of mind warranty, I was told I don't I've lost one of the two keys of my 2014 Odyssey. When I called Sloane to have the new key since I have the piece of mind warranty, I was told I don't need appointment and come get it. Will have to wait at least 1 hour or so to program. I was ok with that. When I went there, waited about 15-20 minutes and then I was informed that they don't have the key in stock. I lost two hours of my quality time that day. I would not buy Honda anymore from this dealer nor recommend anyone. Sorry! More
by vikp2077
Employees Worked With
Michael -
August 13, 2015
Very Unprofessional I took my 2013 Honda Accord Sport in for servicing at Sloan Honda last year because there was a grease leak in my Axle and or CV Boot. I notice the s I took my 2013 Honda Accord Sport in for servicing at Sloan Honda last year because there was a grease leak in my Axle and or CV Boot. I notice the same issue happened again when I recently brought it in to a local mechanic for an inspection. I contacted Sloan Honda to make an appointment on Tuesday August 4, 2015 at 10:00am. I dropped my car off to Paul Reese and he stated that a diagnostic test had to be run to determine if it was the CV Boot or Axle that was the issue and would check to see if my vehicle was still under warranty. I asked Paul when I can expect servicing to be completed on my car and he said by 4:00pm that same day. I came back to Sloan Honda at 4:00pm and I asked Paul if my car was ready yet and he stated my car was next to be serviced. I decided to wait for my car and after an hour or so, Paul came back and told me that they do not have the parts to fix my car. I was told to schedule another appointment the following Monday (August 10, 2015) and Sloan Honda will provide me with a loaner car. On August 10, 2015 I dropped my car off to Mike because Paul was out sick and I asked Mike when will my car be ready. I was informed that it would be ready the following day Tuesday, Aug. 11 at 4pm. The next day l called the servicing center and asked if my car was finished and Paul stated they forgot my car was back and there and someone dropped the ball on it and forgot to service my car. Eventually, I got my car back on August 12, 2015. There were multiple occasions where the servicing center could have called and kept me informed on the status of my vehicle. It was an inconvenience to me having to take off of work and leave early two days which could have been avoided if I was informed that my car would not be ready when I was told. Initially on Tuesday, August 4, 2015 Paul could have called me if he knew that the car was not yet serviced and would be delayed in completing. Then the following Tuesday ( Aug. 11) someone dropped the ball and forgot to service my car as in his exact words. I had an appointment and somehow someone forgot to service a vehicle that was scheduled. I am writing this because I wanted to let you know of my experience coming into your Honda servicing center and wanted to bring to your attention the issues that I came upon. I hope you can read this email and find ways to improve your servicing center. I hope to help save someone else from the same issues. More
by jayskee
Employees Worked With
Paul Reese
June 04, 2015
Left in waiting room for two hours Three days now and no call back. Went to get my oil changed Monday evening June 1 was given a slip by the employee in the garage and told that someone Three days now and no call back. Went to get my oil changed Monday evening June 1 was given a slip by the employee in the garage and told that someone would get me when my van was completed. Two hours later went to find out why a oil change was taking so long and was told they had no idea where my van was. Called and left my name and number on the service managers voice mail and STILL no response. Seemed like a good idea to lease from this dealer but now I don't know. Easy for them to say to come back tomorrow already inconvenienced for one day. More
by Gerry B.
Employees Worked With
Unknown
February 12, 2015
Customer service is beyond awful I bought my hoda at this particular dealership and the salesmen are, yes, very nice. However, there is a recall on 2010 Honda civics paint... When my I bought my hoda at this particular dealership and the salesmen are, yes, very nice. However, there is a recall on 2010 Honda civics paint... When my paint started cracking (last year 10/2014) I had stopped into the service deptarment. They took photos of my paint and then proceeded to tell me they would not be able to fix this issue today and they would be in contact... It's now mid February 2015.. I was in need of an oil change and came to sloane again and spoke with someone about my paint again... They then told me it is my job to call their collision guy and speak to him but they were told to tell me it would be another month or more!!! Why is it the customers job to call them?! I have stopped in here twice and spoke to numerous people within the dealership about this issue. IT IS A RECALL!!! Needless to say, this will be my LAST visit here. I will never recommend this dealership to anyone! AWFUL CUSTOMER SERVICE. When I asked to speak with the manager I was told he was too busy.... I work in customer service and am myself a manager and would never treat my loyal customers with such disrespect. More
by Nicolexamy
Employees Worked With
Marc Downey
