Smithtown Toyota

Great experience buying a car and we owe that to Keith. Keith answered all my husbands questions and more and made the whole experience easy and painless. He went above and beyond our expectations. thank yo Keith answered all my husbands questions and more and made the whole experience easy and painless. He went above and beyond our expectations. thank you!! More

New purchase So while searching for my particular vehicle and emailing numerous dealers smithtown was the first to respond back. I was helped be keith who was able So while searching for my particular vehicle and emailing numerous dealers smithtown was the first to respond back. I was helped be keith who was able to help me locate exactly the color I was looking for and made it a very smooth transaction. Overall very pleased with staff that I dealt with. More

repeat customer When it was time to replace our Toyota Sienna, we returned to Smithtown Toyota and Chris Malerba. Chris and the team did a great job handling our trad When it was time to replace our Toyota Sienna, we returned to Smithtown Toyota and Chris Malerba. Chris and the team did a great job handling our trade-in and quickly getting us in a new vehicle. Highly recommend Chris and Smithtown Toyota! More

Great experience Aman singh was a great salesman and financial dept was great . I would recommend smithown toyota to every one that needs a car. Service manger was gre Aman singh was a great salesman and financial dept was great . I would recommend smithown toyota to every one that needs a car. Service manger was great repairing my old truck before I bought new Thank you Walter higgins More

painless Keith was very easy to do business with, he was accommodating and patient with us, very different feeling than a few other dealerships and salesperson Keith was very easy to do business with, he was accommodating and patient with us, very different feeling than a few other dealerships and salespersons we dealt with prior to making the drive out to Smithtown. More

Lou Bilous When I bought my first Prius at Smithtown Toyota seven years ago, I was impressed by the salesman. He was congenial, knowlegable and very helpful. When I bought my first Prius at Smithtown Toyota seven years ago, I was impressed by the salesman. He was congenial, knowlegable and very helpful. He made the process painless. When I decided to upgrade to a new Prius, I asked to work again with Lou Bilous. I was equally impressed. He handled the trade-in and all of the processes associated with the purchase efficiently. He was thorough in his explanations of all of the new complex features of my 2017 Prius and made the whole process painless He is an exemplary care salesman. More

A perfect car buying experience Ben was the most helpful and considerate salesman i have ever had the pleasure to deal with. I told him what i was looking for and he guided me witho Ben was the most helpful and considerate salesman i have ever had the pleasure to deal with. I told him what i was looking for and he guided me without making me feel pressured and while informing me on my prospective purchess. An absolute proffessional! More

Got the Prius I wanted. Mike is very knowledgeable, helpful, friendly, and a good listener As I was interested in the Prius, he asked questions about my driving, what I like Mike is very knowledgeable, helpful, friendly, and a good listener As I was interested in the Prius, he asked questions about my driving, what I liked, etc.. and explained and showed me the Prius models, and their differences as we tried to find a fit. During the test drive, as I drove, he showed and explained how the Prius works and I was sold on the car. I also think he helped with getting a good value for my trade-in, and by the end of the day I knew exactly what Prius model and options I wanted. Thank you Mike. Meghan is very knowledgeable, helpful, friendly and detail oriented. As I informed Meghan of the Prius Model and options I wanted she indicated it was not immediately available and since it was the end of model year it needed to be located and would require more time. I was very pleased with her accuracy in drawing up the agreement, the specific options and pricing all listed as discussed. When the car came in and I picked it up it was exactly as expected. Thank you Meghan. More

Learn some customer service! I dealt with Mike last weekend while shopping for a Prius. While my husband and I were at his desk Mike was funny and personable, he seemed to be good I dealt with Mike last weekend while shopping for a Prius. While my husband and I were at his desk Mike was funny and personable, he seemed to be good at his job and was interested in getting me what I wanted. As soon as we went outside to compare colors and I told him "I need to sleep on it" his personality changed. He threw his hands up in the air, grunted, and walked away from us. So you're only nice when you think you're sealing the deal?! Mike made me feel very uncomfortable and pressured. I don't know about you but buying a car is an investment for me, something that costs a lot of money and something I spend a significant amount of time in, it should be exactly what you want. After dealing with Mike we decided we were done with Smithtown Toyota. The next day we went to Sunrise Toyota and bought the car I wanted, in the color I wanted, for $10 less a month than Mike was offering. I wasn't lying when I said "I need to sleep on it" and Mike would have had a deal had he not acted like a child. Good customer service goes a long way and Mike you do not have it. I would not shop here again or recommend this dealer to a friend. The only thing that makes me want to give a few extra stars is the manager whose name I cannot recall, I wish we would have dealt with him the whole time instead of Mike. More

Very dissappointed I purchased not one but two cars and still got a run around! I ordered a tonneau cover for my new car through my dealer.I made an appointment to have I purchased not one but two cars and still got a run around! I ordered a tonneau cover for my new car through my dealer.I made an appointment to have it installed, only two minutes according to service. A very polite fellow in service said something doesn't look right for installation so we went to next building, still no clue or instructions on how to install. We went to main service building. The service manager looked very baffled. They pull another prius c to check and the service manager tells me my model doesn't have built-in shelves for tonneau cover...after an hour and a half ( my two minute deal). He then tells me " I don't know what kind of salesman you got this from but you should go to them". Really, as I pointed to the sales showroom next door. I go to my salesman that tells me "wow, really, I didn't know". No one offered suggestion or switch rear interior or anything for that matter. Of course not, he already had 2 sales from me. And to think I was going to trade in a car and get another one. Not from here! More