Sommer's Buick GMC Subaru - Service Center
Mequon, WI
117 Reviews of Sommer's Buick GMC Subaru - Service Center
Sales and Service Departments I have purchased two Outbacks over the years. Always treated with courtesy and respect and a fair price. I like using the dealership for service bec I have purchased two Outbacks over the years. Always treated with courtesy and respect and a fair price. I like using the dealership for service because (as an engineer) I appreciate technicians with the proper factory training and the correct tools. More
Not so great experience I brought my car in for service and ended up getting bad advice from my service advisor. I will not be bringing my car back to them nor would i recomm I brought my car in for service and ended up getting bad advice from my service advisor. I will not be bringing my car back to them nor would i recommend them to anyone who owns a Subaru. Be careful with the advice your advisor gives as you could be throwing money away for wasted service that actually made the issue worse. I would stay away unless you like throwing money into the fire and watching it burn. To top it off what they quoted me to get the rest of the work done, i could get done at a different certified Subaru dealership fpr 1/3 of the price! Again throwing money away coming here. More
Very Helpfu! My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done i My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done if needed or a time when the work could be done. I came today and all was checked out and everything explained to me what was done to answer my issue. I was satisfied and left grateful for the service!!! More
Excellent in every way I've had the Subaru Outback for close to a year now. I knew I wanted one when my daughter had one and loved it. Joe Pochert, although new to Sommers I've had the Subaru Outback for close to a year now. I knew I wanted one when my daughter had one and loved it. Joe Pochert, although new to Sommers, was an excellent salesman and surely an asset to the Sommers sales team. Today I had it in for service for the first time, everything was very professional and taken care of perfectly. This Outback is my favorite care I've ever owned or driven, I'm so happy with it. More
Best dealership on Northshore Great organization. Wally runs a quality dealership. Whole staff is professional and customer oriented. Even though bringing a car in for service i Great organization. Wally runs a quality dealership. Whole staff is professional and customer oriented. Even though bringing a car in for service is not normally a pleasant experience, I always feel well treated when I leave. More
Great experience The service was very professional. Steve was able to answer all of our questions and handle our concerns. My wife and I have never been disappointed The service was very professional. Steve was able to answer all of our questions and handle our concerns. My wife and I have never been disappointed with the service that we have received at Sommers Subaru. More
Great Sales and After Sales Customer Service. We live in the Oconomowoc area. Sommers is a long drive for us, but we are willing to travel for outstanding customer service. This is our fourth Suba We live in the Oconomowoc area. Sommers is a long drive for us, but we are willing to travel for outstanding customer service. This is our fourth Subaru Forester and our first from Sommers. The buying experience was effortless. Steve was a patient professional. The service department is responsive and professional. Subaru is a high quality, reliable and comfortable SUV. We are completely satisfied with Sommers and we will certainly return for service and new vehicle purchases. More
Top notch customer service! Time and time again I am impressed with the customer care I receive when I walk through the door. I will be a long time customer to this great dealers Time and time again I am impressed with the customer care I receive when I walk through the door. I will be a long time customer to this great dealership! More
Will find another Subaru dealer Haven't had any experience with the sales department, but my experience with the service department leaves a lot to be desired. Came in with a check e Haven't had any experience with the sales department, but my experience with the service department leaves a lot to be desired. Came in with a check engine light that they said would be fixed by installing a new catalytic converter. The light came back on within a week. In the months since they've been unable to diagnose the problem with my engine despite having "Master Technicians" and the vehicle's computer system. Just today I was in for scheduled maintenance. It's just an overpriced oil change. Services I was told over the phone would be completed were not done. Shame on me for not getting the quote in writing, but the only reason I scheduled with them was because of what I was sold over the phone. They didn't even get the oil I requested right. I'll avoid going here for any future service, and when it's time to buy a new Subaru you can be sure that I'll go out of my way to avoid Sommer's and recommend my friends do likewise. More
mistakes corrected!!! Customer service as it should be. There were some service issues. However, Grant contacted me shortly after being made aware and promptly explained the circumstances and corrected the There were some service issues. However, Grant contacted me shortly after being made aware and promptly explained the circumstances and corrected the issue. Grant did more than enough to earn my business. Things happen in life, that's a fact. It's how you deal with it that shows your true character. Sommers clearly stands by their service. I will definitely be going back. More