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Sound Ford

Sound Ford

101 Southwest Grady Way
Renton, Washington 98057


Sales: (425) 235-1000
Service: (866) 204-4444
Parts: (425) 277-1335

Sound Ford
Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    3.8
  • Quality of Work:

    2.2
  • Friendliness:

    4.0
  • Overall Experience:

    3.8
  • Pricing:

    4.1

24-Month Rating

based on 22 reviews

3.8

3.8 out of 5

55 lifetime reviews

Sound Ford

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Sound Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Sound Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 10:00 PM

Tuesday: 9:00 AM - 10:00 PM

Wednesday: 9:00 AM - 10:00 PM

Thursday: 9:00 AM - 10:00 PM

Friday: 9:00 AM - 10:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 9:00 AM - 9:00 PM


Service

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 AM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Our Amenities

Haraldur
5/10/2013 2:08:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Hansen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

While looking for a new car I contacted Sound Ford since they where the closed Ford dealer in the area. They invited me to come over and test drive the type of car I was interested in, a Mustang.

The sales person showed me different options and at the end I found the car I liked. The car was somewhat over my budget limit, but they were negotiable and we met somewhere in the middle and giving me an OK price for my old car. The paperwork for the car was very quick and less than 3 hours after I'd arrived to test drive I drove off on my new Mustang.

I would definitely recommend them, and when there is time to replace my wife's SUV I will use Sound Ford as my 1st option.

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noneofyour
4/18/2013 6:42:31 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Bob Hansen
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.2

My Review Of Sound Ford:

Was looking to buy a used vehicle I saw on their website. Confirmed the trade-in value of my existing truck via email and phone with Bob Hansen multiple times because it's a four hour drive to get there. When I got there, not only was the truck I was looking for in rough shape, but they offered me about 1/2 of what Bob had told me for my trade-in. Outright lied to and lived up to every negative stereotype in the book about used car salesman. No explanation from management about why they lied, so I had to drive back home with a lighter wallet and a big lesson learned.

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DawgHawkDude
2/4/2013 7:53:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Edward Jenkins
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

In a nutshell, total easy deal. Needed a truck, they had it, Esward was real cool through the whole thing. I've bought a lot of trucks, this was the fastest time yet.

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niceguy8324
1/15/2013 11:13:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
manager and sales
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.2

My Review Of Sound Ford:

We traveled 4 hours on a add and called half hour even before got there and was told there ..pulled in the driveway to be told it already sold..We were mad and after the manager was real rude another manager came and got me after we were in our vehicle leaving and said the vehicle was there now for us too look at...The whole deal was a move to just get us to buy something else...And after the sale was even worse trying to get the finacing done and i after they thru me too every bank there was i was told could not get done ...Almost had to return car but i went to a local cedit union that i have had loans with and they did it in five minutes....worst experience ever...and to talk to someone after sale is even not possible...especially the rude managers..

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LandscapeDude
1/9/2013 9:17:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Edward Jenkins
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

Looking for a new truck for business for a while. They got me the truck I wanted and a really good price. Wish I got a bit more for trade, but good deal overall.

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JasonsWife122
12/3/2012 3:50:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Edward Jenkins
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

It's very refreshing these days when a car dealer sticks to their word. I wanted to complete the whole car buying thing by email. Edward understood this and complied with my desire to conduct business this way.
He emailed me all the specs, prices and financing options.
By the time I got there, the Escape was gassed & ready to go. I just signed the paperwork and left.

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RightRandy
12/3/2012 3:19:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kwok Y
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

I came in last month to buy a specific F150. They had just sold it. Kwok followed up with me every so often the right truck came in. I enjoyed working with him and Sound Ford.

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Kathyfranklin
11/30/2012 6:00:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yonas
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

The VW we had forever finally broke down. We were needing a car quickly. Yonas at Sound Ford helped us with financing and we got a better rate than other dealerships gave us. Good experience.

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RandyTreiner
11/30/2012 5:49:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kwok Yau
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

We love the van we bought. We'd been looking for a while. Kwok helped us the whole way. We would highly recommend him & Sound Ford.

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MikeLBerry
11/28/2012 6:04:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yonas W
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Sound Ford:

I love my new truck! Perfect color and I love the rims! Sound Ford was good place to buy it. I liked the free cookies in the service waiting area.

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