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Southern Acura Newport News - Service Center
Newport News, VA
252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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252 Reviews of Southern Acura Newport News - Service Center
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June 06, 2024
Excellent service from start to finish! Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn g Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn grandson, panicking because I was out of town and only in town for a short period of time and I could not travel with this vehicle in these hot weather conditions with the newborn baby, The service advisor assisted me immediately even though he was swomped with other vehicles that also needed repair. He told me that i could leave my car and he offered me a ride to my daughter's house which is right around the corner, he kept me updated on all the the repairs that were being performed. Offered to pick me up and go over the bill. Also, when I arrived my car was clean inside and out. I couldn't ask for anything better he. Also cleared out some recalls that were sitting on my car for a couple of months as well. The service was beyond my expectations! Even the shuttle driver that picked me up was extremely nice, friendly and had excellent customer service. Even though I reside in Maryland I would recommend my acura being serviced at this location! (Plus, I get to see my babies) it's a win win! Thank you to all that played a part in relieving my anxiety and not pushing me away. All 10's! I am completely satisfied with everything!! Cisco is the best, give that man a raise!!!! More
by Joye G from Southern Maryland
Verified Customer
Helpful June 05, 2024
Love this dealership, always clean and the staff is always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so he always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so helpful and very knowledgable. More
by CORDEROSTEVEN51
June 05, 2024
Very pleased with all personnel, especially Kevin. Knowledge and articulation. Made sure I was. Aware of what was performed. Work completed in a timely manner Knowledge and articulation. Made sure I was. Aware of what was performed. Work completed in a timely manner More
by NMCAVOY
Employees Worked With
June 03, 2024
Prompt, friendly service very attentive to my concerns. Made sure I understood and answered all my questions. . Made sure I understood and answered all my questions. . More
by jrseidnitzer
Employees Worked With
May 31, 2024
I love the Acura team in Newport News they always do a good job and have good customer service good job and have good customer service More
by Neariahsmom
May 31, 2024
Kevin treats me correctly every time I go there for any service…. I love this team service…. I love this team More
by enith27
Employees Worked With
May 30, 2024
This was my first scheduled appointment with Southern Acura and it was quite pleasant. My TL was taken back as soon as I drove up and the mechanic kept me informed of the progress. It didn't take lon Acura and it was quite pleasant. My TL was taken back as soon as I drove up and the mechanic kept me informed of the progress. It didn't take long, less than an hour to get a new key fib programmed. I had the complimentary wash at the conclusion of the job. Jessica at the parts counter was also a great help for several other parts. All around great experience and no one acted stuck up! More
by c_nolen
May 29, 2024
Kevin gets me right every time I show up. He gets me in and out as fast I can go eat. I love hall souther Acura. He gets me in and out as fast I can go eat. I love hall souther Acura. More
by Ronald.cooper502000
May 26, 2024
Almost 20 years coming to service department, trusted and reliable. Appreciate the great service and quick turns and reliable. Appreciate the great service and quick turns More
by MARK7983
Employees Worked With
May 24, 2024
I am a carry over from Hall Acura of Newport News and the Service Department and Sales personnel are always excellent. The Finance personnel I have not been very nice at times. Service Department and Sales personnel are always excellent. The Finance personnel I have not been very nice at times. More
by rightdo
Employees Worked With
Other Employees :
Keith Duncan - Sales
