Berna Aguirre
Berna Aguirre at Southern Acura Newport News
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Berna Aguirre

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Berna Aguirre

April 26, 2024

Dealership Rating
Employee Rating

Service department personnel are extremely helpful and responsive. They take time to listen to their customers and address their concerns. More

by squizz457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

April 22, 2024

Dealership Rating
Employee Rating

When I arrived to drop my vehicle off staff came right out took my vehicle right in the Bay to start service. More

by tamm629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 21, 2024

Dealership Rating
Employee Rating

The person who washed my car afterwards did an exceptional job and buffed out an awful door mark someone had made a few weeks ago while I had it in a parking garage. I really appreciate the extra More

by alanna3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 19, 2024

Dealership Rating
Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

Dealership Rating
Employee Rating

Everybody was very friendly. Service was prompt & courteous. Lounge was. Comfortable. Explanation of problem was thorough More

by kbarnettva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Apr 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 06, 2024

Dealership Rating
Employee Rating

I have never taken my 2009 MDX anywhere else! Bought it there and love the kind caring helpful people! They are so honest! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Apr 09, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 07, 2024

Dealership Rating
Employee Rating

Berna is always a joy to work with! ! She always takes great care of me while my vehicle is being serviced. And, she does so with a smile on her face!! More

by NIKACHICA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

March 06, 2024

Dealership Rating
Employee Rating

Excellent. Got to an appointment early, and you fit me in. My annual state checkup was completed prior to my actual appointment time. Thank you. More

by indebt4life
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

February 25, 2024

Dealership Rating
Employee Rating

Extremely accommodating and helpful in handing my needs and car repair! Quick and clear communication on the status of my vehicle More

by GRABOWJ2
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

February 23, 2024

Dealership Rating
Employee Rating

As long as Raymond James III, Berna Aguirre and Darrian Turner are on the team, then I love Acura Newport News. More

by MISSBRANCH
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

Feb 23, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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