Southern Buick GMC Greenbrier - Service Center

If you're looking for integrity and honesty, look elsewhere. This service department has a severe integrity problem, primarily on the part of their diesel service tech (whose name was never provided, elsewhere. This service department has a severe integrity problem, primarily on the part of their diesel service tech (whose name was never provided, they only call him "the service tech"). Took my truck in for an oil change. They do their 27 point inspection. Turns out that I'm driving a vehicle with no bushings in the control arm and it's "just hanging loose"! Imagine my shock! Wouldn't one think that this would drastically affect the drive of a 2500 series truck? I think it would! A disconnected control arm would be a drastic issue! So the service writer and I go to take a look. Guess what? Bushings are right where they're supposed to be. Arm is fully connected. Next issue in his "inspection" was that one of my fog lamps was out. Now I drive 125-150 miles a day. With my fogs on almost all the time. I'm very used to seeing them reflected in the back of the vehicle in front of me. I drove with them on today, and saw the lights clearly more than once. They were on when I pulled into the dealership. Upon further inspection, I discovered the wire from my LED to the light control harness was pulled out. Not on the truck side (because that would cause too much work), but on the light side. So all they'd have to do is change a bulb with a new harness and it's done (charging me $235 in the process). Previously, this same tech was asked to look and see why my tire was losing pressure. His diagnosis? Pitting along the tire seat of the wheel. $1250 please. Told them I'd go get a second opinion. Guess what? Wheel is fine. Was losing pressure due to a nail in the tire. A nail. $35 fix. Conveniently, the service tech came to work today, did my oil change and "inspection", and had to leave so I couldn't discuss this with him face to face. This dealership is a nightmare from the moment you walk on the lot. I'm not even getting into the fact that someone at this dealership ran 17 credit applications with my address with other peoples' names on them. I have the credit denial letters to prove this happened. No one will talk to me about it. How many other consumers have been scammed by this service tech or their credit department? We may never know. Stay far away from this criminal enterprise. More

I dropped my GMC Yukon off for service on Thursday morning for what was supposed to be 2 days of service. Friday afternoon I called several times but could get no status on my car. I left a message morning for what was supposed to be 2 days of service. Friday afternoon I called several times but could get no status on my car. I left a message but received no return call. Saturday morning I called again and was given an uncertain status as to possible parts orders. I called late Saturday afternoon but had to leave a message. It's mid afternoon on Monday now and I've received no return call from Friday or Saturday messages. Today I left a message for the service manager Kim Evans with no response. I can understand if a part is on order but the lack of communication betrays a lack of respect for their customers. I will never buy a car from these people again. Now it's midday on Tuesday and still no response to 3 voicemails I have left. No status on my car repair. I just left a message for Brett Lloyd the General Manager. Either he doesn't know that his employees don't return calls to customers and don't take the imitative to contact customers to give a status on a car repair that is now 3.5 days overdue, or he will set the example and not return my call either. More

poor workmanship damaged vehicle, installed parts in correctly very poor communication skills. problems still not repaired. currently working with Brett Lloyd we will wait to see if it gets any better. correctly very poor communication skills. problems still not repaired. currently working with Brett Lloyd we will wait to see if it gets any better. More

I had my GMC Acadia serviced on Friday, March 11,2022 at Southern Buick GMC Greenbrier. Services included brake rotors and pads, free oil change/lube and wiper blades. Tom Fleming kept me informed of the pr Southern Buick GMC Greenbrier. Services included brake rotors and pads, free oil change/lube and wiper blades. Tom Fleming kept me informed of the progress on my vehicle and aided in getting it finished in a timely manner. I am very satisfied with all of the work performed. Tom and Maddie,the cashier, went over the bill to make certain I got the best discount based upon the coupons I presented, I might add that all of your personnel at the service desk and even the driver who brought my vehicle out to me were all very courteous and friendly. I never like parting with money, but your people made it as painless as possible! Peter T. Legler More

Bad service. Sales rep scratched my passenger door no response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they were all in a meeting, and in turn my tint couldn't be done that day. they scheduled my 1st maintenance appt on a Sunday at 659am when they're closed after I already drove 30 mins one way to be told they're closed. I am done driving 30+ minutes one way for things not to be done fully, or be given the runaround More

The worst dealership!!! DO NOT GO HERE!! My sales experience was completely horrible. I was fed lied lies and the service provided was a nightmare. experience was completely horrible. I was fed lied lies and the service provided was a nightmare. More

Communication rates a ZERO. Customer service another ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! More

Very poor service! Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM. Just before noon I asked, (what I think was a mechanic), what was taking so long. (Hated to interrupt his phone time). He said he would find out, after ten minutes with no answer, I went to the front desk, he said it may take up to 2:00 PM. 2:16 PM, finally paid through the nose for labor and left, got a block away and the lights started coming on; check engine and low coolant. Two hours later, finally out of there. I guess they take care of the drop-off vehicles first?? Even though they have free oil changes, I think I will change it myself next time. I can't get those vacation hours back! More

NEVER BUY A CAR FROM THEM EVER! On May 9th 2019 I purchased a 2016 Kia Optima nothing wrong with the car only one owner no accidents nothing on February 1st 2020 I started having mechanical issues si purchased a 2016 Kia Optima nothing wrong with the car only one owner no accidents nothing on February 1st 2020 I started having mechanical issues since February 1st I’ve had to get my car towed back to the Kia dealership 5 times for them to fix......Last Friday I took my car to get a simple oil change and a tire rotation after the tire rotation jiffy lube tried to start my car to check the oil level car not starting at all just making a ticking noise lights coming on and everything so here it is tow number 6 Kia calls me today and tells me the issue is my battery and I just need a new battery and it’ll cost me $400 for them to replace or I can purchase one myself and do it because my warranty only covers issues caused by them I said ok so you have a test battery that you can stick in the car and test it out to see if the battery is really the issue because within the last 4 months my car has broken down 6 times Kia tells me no sorry that’s not possible mind you the place I took it to checked the battery and TOLD ME IT WASNT and my lights are coming on and everything so guess what called a lawyer lawsuit coming this week because this is beyond ridiculous More

Unacceptable service. Bring my car June 5th to get the AC check. Have appointment at 8:15 waited in line no idea what’s going on until I get down ask the people find out I need to fill up a form in order to check. Have appointment at 8:15 waited in line no idea what’s going on until I get down ask the people find out I need to fill up a form in order to get service even you have an appointment. I called a day before but the service advisor never tell me. Later that day they called me that’s they need to replace the condenser that’s good coz is cover with the VSC that I purchased when I bought the vehicle. They told me that they are not sure it will be done that day never get a updated status in my vehicle that day.?The next day they leave a message that my vehicle is ready to pick up. Went there the Service advisor told to go to the cashier to make a payment and pick up the paperwork. But the cashier doesn’t have the paper work ready don’t have an idea what’s going on the other lady told me to wait and about 35 mins they told me is ready. Before I left I opened the hood of my truck I found out the cover of my windshield washer fluid container was missing and ask the service advisor he ask around looks around told me that he needs to order and other lady told me that they never add a fluid and extra time to wait again. This place always have an issue. Every time I get service here. I always find something wrong.They doesn’t even add some fluids in your vehicle like the other dealership service do. If you want to have a peace of mind don’t buy a vehicle in this dealership. More