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Southern Buick GMC Greenbrier - Service Center
Chesapeake, VA
86 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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86 Reviews of Southern Buick GMC Greenbrier - Service Center
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May 05, 2024
Very pleased with Southern Buick. The service personnel very helpful especially Jeri and Chris. Very clean and comfortable waiting area. The service personnel very helpful especially Jeri and Chris. Very clean and comfortable waiting area. More
by queensgate39
Verified CustomerEmployees Worked With
Jeri and Christopher in Service Department
Helpful May 04, 2024
Dropped vehicle off for state inspection. Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out i Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out if vehicle was done. Finally got someone only to find out recommended (and approved) work was not done. Now another day without vehicle. Very poor communication this visit - which was not the norm in the past. I hope the future is a positive one More
by WBAKER2557
Employees Worked With
None
May 03, 2024
An error was made recording my mileage in/out for an oil change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements More
by sharrett.mike
Employees Worked With
Brittany
May 01, 2024
Always great service when ever I come in to have any type of work done on my vehicle 👍🏽 of work done on my vehicle 👍🏽 More
by DNG2
Employees Worked With
April 30, 2024
Professional, Curteous, Driven, Hard Working, Dedicated, Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! More
by carringtonsr61
Employees Worked With
Naz (Salesman)*****
April 30, 2024
It took three weeks to get my car repair . When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer se When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer service. More
by dlcreef
Employees Worked With
Lauren Szczepanski
April 26, 2024
Customer service is at low and they are not friendly and don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments avail don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments available and the management change over isn’t good. They fail to tell customers about recalls More
by SHANVEP325
Employees Worked With
No
April 25, 2024
I would give them more stars but there were not only communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before ou communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before our son was born with Becky. Dropped it off 3/25 to be worked on starting 3/26. When I made the appointment, I spelled our last name out even with military spelling; Dedo: delta echo delta Oscar. My husband called 3/27 to get an update on the truck since we rented a vehicle. It took more phone calls to even get an answer on FRIDAY 3/29. When we got the truck, the paperwork had our last name misspelled, Devo; and said they notified us of completion 3/27, which is clearly a lie; the technician never called me until 3/29. Not to mention we are still getting letters in the mail about the recall that they did the work on, so that was never updated either, but I’m sure I can find a mechanic to update it for us since everything else was a hassle. More
by MARYDEDO
Employees Worked With
Becky Miele
April 23, 2024
Service dept sucks , never calls back anyone. Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. N Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. Need to clean house !!! More
by msualwz
Employees Worked With
