Southern Buick GMC Virginia Beach - Service Center

Go somewhere else Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the Never. Ever. Again. I will go out of my way to have my vehicle serviced elsewhere. I had a leak in my AC system. My regular mechanic could not do the job because GMC made sure you needed a GMC only tool to wefix the problem. I had a drop off appt for 8:30 on a Monday. Just got my car back today, Saturday. Never looked at my car til Tuesday. Did not tell me the part would not arrive until Friday. That is 3 days I could have had my car while waiting for the part. Sat there. Doing nothing. ASOLUTELY NO COMMUNICATION, ZERO CUSTOMER SERVICE, throughout the whole process. Had to keep calling. Never even called me when it was completed. Plus the job cost me at least $1,000 more than it would have somewhere else. I also asked them to look at a recall part that they replace awhile back that isn't working correctly and hasn't since day ONE. They don't have record that they fixed it. Of course they found other issues while it was there too. Those declined issues were not on my invoice. This place is a joke. Don't cause yourself unnecessary frustration. Go anywhere else. More

No customer service Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will ne Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will never change. Due to the lack of customer service this is my last. More

Pissed Customer I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey t I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey to let her know i had a slow leak in my tire and that i went to a local tire place to get the tire fixed but the tires had locks on them and that the gentleman couldn't fixed my tire without the wheel lock key, i was told i bought a used vehicle so it's as is, well i talked to the sevice department and i was transferred about six times between departments until i talked to Lori in the service department she told me everything would be taken care of and to come to the service department and ask for her on February 1, 2017. I left work in Portsmouth and made it to lynhaven Kia i spoke with lori she gave me a wheel lock kit, Lori told me on the phone they would take care of it so i assumed they would change my tire and find out the problem, but i was wrong, so i had to drive back to Portsmouth on a half flat tire, i took it back to the local tire place and come to find out this was the wrong kit, they gave me a wheel lock set, i didn't need a wheel lock set, the wheels were already locked i needed the tool to unlock the wheels. They didn't listen to me so now o habe a wheel lock set o dont need. All i wanted was to get my tire fixed thats all, they really gave me a bad taste in my mouth i will never recommend any body to buy a car from this dealership.i have the Southern Hospitality buyers program warranty as well as a limited warranty, but if i would've broke down on the side of the road or the tire burst on me they would've sent a tow truck to change the tire, well my question is why couldn't they just change my tire instead of giving me the run around. One Pissed Customer. More

Worst customer service ever We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you c We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you can away from the service department!!!! I have had multiple issues with our 2nd car (also a Kia) that have been going on for 6 months and are still waiting on resolve. Multiple calls went unanswered, I had to wait for 5 hours with 2 small children for my car to get "looked at". After all that time they did nothing to fix the car but said they needed to schedule a time to work on it. I have had not one positive experience with their service department. They are not helpful or organized in the least. Such rude business practice to not return phone calls when you are in need of your car being fixed so you can use it. Not sure why we purchased our new Kia here but I instantly regretted it. More

Service department is terrible I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address a6e2tech@yahoo.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern! More

service 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. Howeve 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. However this one on Lynhaven I called 3 days in a row trying to get an oil change and can never get an answer. I leave messages and never get called back. So I have to go to Greenbrier GMC just. Because can't seem to get help from this one. More

New car purachse. The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agree The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agreement and I made the purchase, More

Dealership Needs a Makeover I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I was told that they had a difficult time diagnosing the exact cause of the problem and they needed it more time. I asked for a loaner and was told that Kia does not do loaners. What they explained to me was, that under any circumstances, Kia would not provide a loaner vehicle due to prolonged service work. This is categorically incorrect, but is par for the course for this dealership. The work done has been good and the people are otherwise agreeable, but this dealer was built to sell 16000 dollar cars to the masses, not to serve them. I have always had luxury cars and was astounded to learn that even though Lincoln gave loaners or rentals, Kia would not. The showroom looks like an incomplete building project cheaply made. You will never see a K900 in this facility for good reason, but have some pride and clean up your public space. A car wash after a service visit would be nice too. More

Southern Hospitality is another way of saying rip-off We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in for an oil change or an inspection, there is something(s) that have to be done immediately. Nothing has changed. I have 34,000 miles on the car. Everytime I take it in, the cabin filter needs to be changed for $49.00, the tires need a Nitro service for $90. I changed the cabin filter less than 30 days ago and the tires had just been inspected at the tire shop on base. Everything was a okay. Today, the tires need to be replaced, according to Southern Kia. When I declined, I was presented with no fewer than 30 pages of paper (I suppose it was an attempt to get me to change my mind). When I declined the paper and also requested that I not received 5 and 6 calls per day for a recording to tell me I need to have my auto serviced; the service manager smuggly told me my business was not needed. Run, run, run, as fast as you can!!!! More