
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Had an excellent deal and service work done by this dealership would definitely recommend going dealership would definitely recommend going More
They clearly explained options to solve my issue which was greatly appreciated - big positive! The service center was very unresponsive and I did not know the status of my vehicle or when it would be read was greatly appreciated - big positive! The service center was very unresponsive and I did not know the status of my vehicle or when it would be ready for almost 3 days. Initially brought it in on Sat and was told it might be done that day but unlikely, which was fine. Had to call multiple times Monday afternoon and finally got a call back that it would be ready 1st thing Tuesday. Had to call late Tuesday afternoon for status and was eventually informed it was ready.very dissatisfied with not knowing the status of my vehicle and the amount of time it took to replace ONE battery terminal connector when I booked an appointment 1 month out. Service desk personnel were very pleasant but not proactive in providing vehicle status. Separate but very important note *please revise your call system*! The AI agent that answers is not helpful and for following all of the prompts to get to the service desk, it's ridiculous that when I would reach a person I would still be transferred to a different number 1 to 2 times each time I called. I also never was able to reach someone on the phone at the service desk. I would always have to leave a voicemail and get called back. More
out of the worst visit to a dealership i had Katie was the best person you have there. if it wasn't for her determination to keep me informed i don't know what else i would do with this visit. thank God e the best person you have there. if it wasn't for her determination to keep me informed i don't know what else i would do with this visit. thank God every day for her. More
Excellent The young lady was friendly, and I enjoyed talking to her. The wait wasn't that long considering the number of people waiting. I like that we had free coffee and snacks. talking to her. The wait wasn't that long considering the number of people waiting. I like that we had free coffee and snacks. More
Whoever the guy was who did my oil change not only nearly hit 2 other customers cars, didn’t reset my oil life , left dirty rags and paper in my vehicle and did not top off my windshield wiper fluid or notif hit 2 other customers cars, didn’t reset my oil life , left dirty rags and paper in my vehicle and did not top off my windshield wiper fluid or notify me it was low. It had taken me almost a full gallon to fill it back up! Ridiculous More
Very fast excellent customer service in and out in 20 mins for a oil change will bring my car back mins for a oil change will bring my car back More
My experience at this dealership was amazing. The customer service was excellent, they went above and beyond. The customer service was excellent, they went above and beyond. More
Everything went smoothly Katie Stafford was great walked me through everything and was on top of every issue that come up me through everything and was on top of every issue that come up More
Warm and friendly. Keep you aware of what going on with your vehicle. Great place. Keep you aware of what going on with your vehicle. Great place. More