Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT
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Katie Vanostrand

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.9
13 Reviews
4.9

13 Reviews

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13 Reviews of Katie Vanostrand

April 19, 2024

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Employee Rating

Quick and easy , love this dealership! Income for an oil change when it’s time and my state inspection and it’s free if you purchased a car from there More

by KI28
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Workmanship
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Recommend Dealer
Yes
Apr 24, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 15, 2024

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Fast and professional, I purchased two cars in 30 day. Theses folks are my go to for all of my automotive needs. More

by loganluck
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 15, 2024

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First I just fill this out and it turned right back around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very More

by TOLLEYJD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice

Apr 15, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 02, 2024

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If we are talking about the oil change it was an excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was More

by Cat Daddy
Recommend Dealer
No

Other Employees Tagged: Katie Vanostrand

Apr 04, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

"Cat Daddy" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 01, 2024

Dealership Rating
Employee Rating

Great/fast service Great/fast service, greeted and welcomed. Helped ensure my needs were met. Kept me informed throughout my visit More

by RDSETGO
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

Apr 04, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 28, 2024

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Employee Rating

Great service! Katie was very helpful and courteous. Overall, I was pleased with the service. More

by GARCIAET123
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

Mar 28, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 25, 2024

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Employee Rating

Drop my car off overnight and as always work is done by 2:00 the next day. Customer service is always on point. Letting me know when my car is ready for pick up. More

by CONNIEGARLAND
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

Mar 26, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 08, 2024

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Employee Rating

While the oil change was done quickly a sign needs to be put out so customers know oil changes have moved to the other end of the building I was in line 45 minutes before the shop opened only to be told go More

by DRBUNORA
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Service Communication
Recommend Dealer
No

March 01, 2024

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Employee Rating

Excellent work timing impeccable great teamwork. Staff was generous with the setting up the time and relinquishing of the vehicle. More

by rjenne1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Chalkley

February 28, 2024

Dealership Rating
Employee Rating

Katie is great and always goes the extra mile to ensure my vehicle is taken care of. More

by ray.a.glenn1
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

1

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