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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,352 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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July 24, 2018
Oil change & tire rotation service I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my I usually hang out and hog the computer in the customer waiting lounge but I had arranged for a ride and dropped my Jeep off because I was getting my tires rotated this time around along with my awesome free oil change. I thought it would take longer, but I had a ride so it wasn’t a rush anyhow. The lady (she gave me her business card and I still lost it) so either her name is Amanda or Ashley, was professional and cool, and definitely informative about recommended services, wait times, pick up cut off times, etc. Long story short, I received a phone call within an hour or so and I was in awe how fast they serviced my car! Thanks, Southern Jeep! More
by C_MARTIR
Verified CustomerEmployees Worked With
Amanda (I think... sorry!) with service dept
Helpful July 24, 2018
Motor mount replacement Very good. Had a 3 hour wait. But lots of cars before me. Initial check in, updates and check out were great. Will be back. Very good. Had a 3 hour wait. But lots of cars before me. Initial check in, updates and check out were great. Will be back. More
by MAXWELL-CLAN
Employees Worked With
Did not get names.
July 23, 2018
good and fast always have a good experience tell me what's wrong and wants going on with my car and always out before time they give which is a plus always have a good experience tell me what's wrong and wants going on with my car and always out before time they give which is a plus More
by JWYNN59
Employees Worked With
Amanda kelly
July 23, 2018
Oil and State inspection I'm giving your team a five star rating because of the excellent service they provided during my visit this past weekend. The staff were professional. I'm giving your team a five star rating because of the excellent service they provided during my visit this past weekend. The staff were professional. More
by BRUCE.W.SINCLAIR
Employees Worked With
Capt. Antar Wilson
July 23, 2018
Express oil change I have been a customer for almost three years and I had the best experience lately. I noticed they were short staffed and I was prepared to sit longer I have been a customer for almost three years and I had the best experience lately. I noticed they were short staffed and I was prepared to sit longer than usual (over two hours). I had my car within 50 minutes. Check the service invoice for the names, but these employees stepped up and got it done. More
by DANIELERWIN
Employees Worked With
Tim Fridell
July 22, 2018
Tune up Paid $508.00 for a tuneup on my 2000 Durango. Replaced spark plugs, spark plug wires, distributed cap and rotor button. I felt like this was an excess Paid $508.00 for a tuneup on my 2000 Durango. Replaced spark plugs, spark plug wires, distributed cap and rotor button. I felt like this was an excessive amount for this service. They have always treated me fairly. Service has always been good for both of my vehicles. The people that work there are very professional and courteous in every way. I just fell that I was overcharged for this service. $508.00 is too much for a tuneup. More
by AMSCPHILLRET
Employees Worked With
Glenn Farless is who I always deal with. He’s great at his job.
July 22, 2018
Customer Service Terrible The service manager spoke to me in a rude tone and never did look up to acknowledge me. This is my 4th vehicle, no more. The service manager spoke to me in a rude tone and never did look up to acknowledge me. This is my 4th vehicle, no more. More
by Hershey
Employees Worked With
Glenn F. (A**HOLE), Samuel Oni
July 20, 2018
Southern dealership you lied Took my vehicle for annual inspection. Representative came back to inform me one of my brake light is not working; that was unfounded. Long story sho Took my vehicle for annual inspection. Representative came back to inform me one of my brake light is not working; that was unfounded. Long story short, rep lied. Will not come back. More
by OLIVEC1
Employees Worked With
Rep in service dept
July 20, 2018
Excellent Dropped my car off utilizing the overnight drop off to get a headlight replaced and they had it done quickly the next day. The staff had excellent cus Dropped my car off utilizing the overnight drop off to get a headlight replaced and they had it done quickly the next day. The staff had excellent customer service. More
by darryls12
Employees Worked With
Samuel Vanderslice
July 20, 2018
To busy to answer phone Just a bad service department hope they get better, Had to call them 30 times before they called back.Maybe its just me because this is may 3rd bad ex Just a bad service department hope they get better, Had to call them 30 times before they called back.Maybe its just me because this is may 3rd bad experience with the service department. More
by c33is
Employees Worked With
Quency Murray
