Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Fast Fast Fast Went in for my first oil change. Before I was able to even look around the waiting room, my Jeep Renegade was done! Could not have been more than 20 m Went in for my first oil change. Before I was able to even look around the waiting room, my Jeep Renegade was done! Could not have been more than 20 minutes. Almost felt like a Nascar pit stop! More

Nasty attitude! Told me she didn’t really care! The service writer was nasty and had a bad attitude. She told me if I didn’t get a tire rotation and some other services I would forfeit my warranty. The service writer was nasty and had a bad attitude. She told me if I didn’t get a tire rotation and some other services I would forfeit my warranty. I asked if I could see that on the tablet she was reading from and she swiped the page to the signature page. She told me to sign here. I said wait, please explain this. She said I really don’t care if you get the service done or not, just sign. I walked away and went inside to find another service writer who would explain and answer my questions. She was giving me wrong information. She was rude. I had never experienced that at Soithern Dodge before. We have bought 5 cars and trucks from Soitheenband I have never been disappointed until now. Also, I came in on June 26th for an oil change and my inspection was due. She never asked me if I wanted an inspection. She was too busy being nasty and rude and didn’t provide me with good customer service. Now I have to come back. More

No follow through I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my bumper to bumper warranty or separate corrosion warranty would cover that, are you kidding me? Corrosion on any part of my $37,000 Jeep after just one year better be covered. Anyway, they sent me to the body shop who looked at it and said they'd have to look into it. After a couple weeks of hearing nothing from either department, I sent an email to Amanda Kelly...no response. Great sales department but service is a fail. More

Probably the worst service and customer service dealerships I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I t I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I told him to fix my jeep asap. Everything should have been covered under warranty considering my jeep only had 15k miles on it. They told me it would take 5 days so I got a rental car. A week later, I call for an update, and Sam tells me they haven't started it. Apparently he never got the "green light" to fix it. Whatever, I tell him I want it fixed. 2 weeks later, I call and speak to the manager. She tells me it is all ready for pick up. I drive over only to hear from Sam that they still never got the green light to fix it. A day later, it's fixed, charged me 3,000 dollars for a job that was 3 weeks late. Told me it would take 5 days max. I played 3,000 for a new clutch and 1300 for a rental. No reimbursement. No help. Would highly recommend hall dealership. Southern doesn't care about you. Thanks sam and poor management! More

Traveling from midwest VA Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and within 30 minutes they had a good idea of the problem, offered to work on it, but knew it would be a couple days, and I was traveling, but they assured me I could get home and let another dealer check. The diagnostic they performed was pretty accurate, had issues with the local dealer getting resolved. More

Poor customer care. Even poorer service. Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I mentioned what I believed the issue to be which would be covered under warranty they began to push me out the door. They took the wrangler found it to be a spark plug wiring harness and lifters on the camshaft. Paid $220 for a $80 wiring harness. Wrangler was also throwing codes for a catalytic converter. Got the wrangler back immediately took it to the nearest O'Reilly's to check the codes. Dealership stored the code to hide the check engine light for the catalytic converter so I returned the wrangler for them to fix it. Picked it up three days later with a brand new scratch in the hood. I attempted to call them and after 5 calls, being put on hold for an hour, getting transferred to people who weren't there, and even being hung up on, I returned to the dealer for them to look at to fix. Recommend a different dealer. More

oil change and state inspection Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. More