Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Traveling from midwest VA Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and Engine light came on, when in to dealership, told me they were busy and may not get to me for a couple hours, but able to have a technician review and within 30 minutes they had a good idea of the problem, offered to work on it, but knew it would be a couple days, and I was traveling, but they assured me I could get home and let another dealer check. The diagnostic they performed was pretty accurate, had issues with the local dealer getting resolved. More

Poor customer care. Even poorer service. Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I mentioned what I believed the issue to be which would be covered under warranty they began to push me out the door. They took the wrangler found it to be a spark plug wiring harness and lifters on the camshaft. Paid $220 for a $80 wiring harness. Wrangler was also throwing codes for a catalytic converter. Got the wrangler back immediately took it to the nearest O'Reilly's to check the codes. Dealership stored the code to hide the check engine light for the catalytic converter so I returned the wrangler for them to fix it. Picked it up three days later with a brand new scratch in the hood. I attempted to call them and after 5 calls, being put on hold for an hour, getting transferred to people who weren't there, and even being hung up on, I returned to the dealer for them to look at to fix. Recommend a different dealer. More

oil change and state inspection Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. Same great service as the many times before. Service advisor Sam provided up to date info of the condition of my car. Fast friendly service. More

State inspection Check was fast and easy. Waiting area is comfortable and coffee/tea is free. Have dealt with this dealer for 5 years now and south military dealer fo Check was fast and easy. Waiting area is comfortable and coffee/tea is free. Have dealt with this dealer for 5 years now and south military dealer for 8 years. More

Cant get right Take my car for oil change and they never reset the computer miles despite me reminding them and taking it back for another service and asking. There' Take my car for oil change and they never reset the computer miles despite me reminding them and taking it back for another service and asking. There's always another customers paperwork in my car when i return. Squeaky front passenger end my tire they don't include in diagnostic last time they did it. More

Excellent Great work and Great timing.. i love that i got there and got out in good timing . the service was great and the employees was awesome Great work and Great timing.. i love that i got there and got out in good timing . the service was great and the employees was awesome More

Very polite and fast Online scheduling was excellent able to get in and out Everyone had a great personality and it was a fast service and quality was great Online scheduling was excellent able to get in and out Everyone had a great personality and it was a fast service and quality was great More

Went in for an oil change Staff was OK. Could have been more friendly. Decided to to use the shuttle service instead of waiting. Driver was really nice. Got me home safely and Staff was OK. Could have been more friendly. Decided to to use the shuttle service instead of waiting. Driver was really nice. Got me home safely and quickly. More

Inspection and oil change Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service. More

Happy Mini Van Owner I really appreciated the support I get from Glenn our service writer. He listens and makes suggestions. He has been very helpful with follow up. Th I really appreciated the support I get from Glenn our service writer. He listens and makes suggestions. He has been very helpful with follow up. Thank you Glenn and the service department. More