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Southern Ford - Service Center

Newport News, VA

4.8
1,006 Reviews

1,006 Reviews of Southern Ford - Service Center

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June 06, 2024

I recently purchased a car from Oliver at Southern Ford, and the experience was phenomenal! From the moment I walked in, Oliver was friendly, professional, and incredibly knowledgeable. He took the time to More

by rayrodgers90
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAMES OLIVER LAMB
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Stephanie was very cordial and helpful, she answered all of my questions about my oil change and tire rotation. More

by Castillo2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

The service was quick and professional. Was given a pick up time and update when recall work was completed. Truck was ready when I arrived. Excellant service. More

by Oldrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

They arrived on time and did an excellent job performing the maintenance on my truck. More

by John Boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulia
June 05, 2024

I use the service dept every year for inspections and minor mechanical work. They have a great waiting area, clean, comfortable with tv and snacks. The service writers are very friendly and will make sur More

by SSTANLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Easy to schedule appointment. Service was prompt and on time staff was very helpful and friendly. More

by HHARTWIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

So far so good, thanks for the great work on my Continental and Town Car. More

by 1lourosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

I've been using Ford services all my adult life and I've been quite pleased. I come from a family of Ford vehicles. More

by LEWISDEBORRAHK66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Stephanie and the service department took good care of me and my vehicle. I so appreciate that. More

by KEVCINASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. More

by JACSCIK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.