Southern Ford - Service Center

Stephanie Spangler's customer service; commitment to excellence; and knowledge of the trade represents the best of Southern Ford. You need more like her. excellence; and knowledge of the trade represents the best of Southern Ford. You need more like her. More

Stephanie was extremely helpful in keeping me updated on the progress of work on my vehicle. Also, she was helpful in ensuring all warranties were honored. The work, despite delays due to parts and difficu the progress of work on my vehicle. Also, she was helpful in ensuring all warranties were honored. The work, despite delays due to parts and difficult procedures was done well and in minimal time. More

I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state inspections. Last August southern honored that free inspection but this year did not without any notification. Also I always get the works when I get my oil changes. February of 2025 when I got the works they did not top off my fluids. I am paying for a service that I did not receive. Also in August of 2024 my rear break pads were posted at a 5. In February of 2025 they were posted at a 7 and when I just brought my car in for service in August 30th they are a 4? Someone is not doing there job correctly or dropping the ball and cutting corners. The advisor listened to my concerns and was very helpful. More

Excellent customer service and support. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. More

I normally do not do surveys but Stephanie did a great job. I was upset because I had a lifetime free state inspection with Hall Ford which is no longer valid. Stephanie understood my concern and waived t job. I was upset because I had a lifetime free state inspection with Hall Ford which is no longer valid. Stephanie understood my concern and waived the charge. I would hope Southern Ford would honor commitments made by the previous company. More

Wondeful experience. Jay helped me make a decision based off of my wants and needs. Joe was transparent about finacials and even explained multiple options! Jay helped me make a decision based off of my wants and needs. Joe was transparent about finacials and even explained multiple options! More

Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More

They fix my car with a minimum waiting time. Staff are friendly and courteous. Stephanie Spangler is an excellent member of your staff, and she's always courteous, helpful, accommodating and pro Staff are friendly and courteous. Stephanie Spangler is an excellent member of your staff, and she's always courteous, helpful, accommodating and professional. More