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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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August 28, 2024

All was gives us great service on our 2016, Lincoln MSX ! They are fast and fair with me !! More

by EUGENECHRISTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
August 28, 2024

Stephanie is a wonderful service writer and like the online video of the maintenance with the explanation More

by stuey993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

I’ve been going to this dealership for close to 15 years. The main reason I come back is because of the service department, especially Stefanie. She is absolutely incredible. She looks out for me and I’m sur More

by HiDarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Went in with an ignition issue. They were able to pinpoint the fact I needed a new battery without a total computer analysis and saved me money. More

by ceceliag0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN, MAURICE BENSTON
August 27, 2024

They are amazing on all services plus the warrenty with them is the best all over More

by Daniel-Theresa.Gandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMBER JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, MAURICE BENSTON
August 27, 2024

My service experience at Southern Ford Newport News was outstanding. Mr. Eddie Marshall handled my concern with a quick response. Highly recommend. More

by alfredowoods6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Mr. Harvey really made my experience a great experience. I was going to leave and go to another lot but Mr. Harvey came in right before I left and really sold me this car! More

by whitney86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harvey Fair
August 27, 2024

Great cust service. Rep was very friendly and helpful. Did not take as long as I thought for my oil change and inspection . I will return. More

by shorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN, MAURICE BENSTON
August 27, 2024

Very efficient and cost effective, I believe there quality of work is as great as their prices More

by Stephen.Olive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, MAURICE BENSTON
August 26, 2024

I purchased my vehicle from Hall Ford and always had it serviced there and now at your dealership Thank you More

by sbalson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, EDWIN WARREN
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